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Parts Specialist
3 weeks ago
Perks of working at Bells of Steel: - Great working environment with little supervision; you have the autonomy to operate as you see fitPositive work culture that values employees and respects their personal time (our last employee survey had 85% positive responses)Health spending accountEvery other Friday off (paid), 3 weeks of vacation and paid sick days - $1000 towards Bells of Steel equipment Is "I'll figure it out and get it done" your personal motto? Are you passionate about fitness and a "gear nerd"? Have extensive knowledge of fitness equipment? Are you an expert trouble-shooter? Is your mechanical aptitude impressive? We're a rapidly growing e-commerce company selling fitness equipment across Canada and the USA and we are in need of another customer service parts specialist. This customer service role will focus on the more technical side of the equipment. This is a full-time position that will be partially remote, with the flexibility needed to come pitch in with parts packing or assessing prototypes. This might require occasional weekend coverage. One can expect to spent at least half their time working in person. This is a highly independent role with little supervision once you’re in the swing of things. Problem solving and self-starting are a must. So what's in it for you?- Great working environment with little to supervision, you have the autonomy to operate as you see fitHealth spending account$1000 towards Bells of Steel equipment What you will be doing: - Assisting customers in their product and assembly questions, gathering information to solve problems and provide satisfaction in a speedy fashionPacking parts securely to be sent to customersOccasionally participating in product knowledge videos regarding assembly and troubleshooting- Assisting on local installationsHandling inbound and outbound callsAssisting in product, packaging and QC optimization Some of the software you'll be using: - GorgiasSlackClickupBrightpearlPlytix If you have what it takes and are interested in starting ASAP get in touch.
