Quality Control

7 days ago

Toronto, Canada Yardly Full time

**YARDLY - Lawn Care and Snow Removal Made Easy**

Yardly is a yard maintenance service revolutionizing the residential snow removal and lawn care industries in Canada. Yardly focuses on building long-lasting relationships with its clients through the consistently high quality of work backed by a satisfaction guarantee, a professional customer service team, and seamless digital customer experiences.

With the mission of helping homeowners and communities maintain safe, thriving, and enjoyable outdoor spaces, Yardly was founded in 2015 and rapidly grew to 22 cities and towns across Canada, including Edmonton, Calgary, and Toronto, and has served over 10,000 homes.

**Role Description - Part-time Quality Control Specialist (2-3 Days Per Week)**

We currently have openings in Edmonton and Toronto. This position will be reporting to the CEO. You will have a key role in maintaining our service delivery excellence through training of employees, monitoring completed services and interacting with customers, and conducting on-site quality checks.

Some of your key responsibilities will include:

- Ensure Service Technicians have the proper training, skills, and tools to provide high quality work in a safe and efficient manner.
- Schedules and executes on-the-job training for Service Technicians to maintain and upgrade team member versatility.
- Will ensure that service delivery jobs are properly documented (by checking service photos) for customer service purposes.
- Manages customer reviews and complaints as required.
- Monitors work activities by performing service quality checks to ensure quality standards are maintained and safety practices, policies and procedures are followed.
- The Quality Control Specialist is a key point of contact with customers and will conduct on-site conversations with customers to ensure we are fulfilling our customer value commitment.
- Leads and participates in service delivery improvement initiatives as required for the Service Delivery team.

**Your Qualifications**

This position is ideal for someone who is able to collaborate in a team environment and can support team members excel through coaching and development, can communicate easily and work through tough conversations with customers, can work in a changing and flexible environment, and is a self-starter who embraces challenges.

You possess the following education, experience, and skills:

- Completion of a High School Diploma or GED is required.
- Minimum of 5+ years of experience in a Service Technician role, servicing residential properties, specifically with grounds maintenance and snow clearing.
- 2+ years of previous experience as a Service Technician Lead or Supervisor. Previous experience leading a small team is required.
- Experience working with a variety of landscaping, lawn maintenance, and snow clearing equipment.
- Valid Class 5 Drivers License is required with a clean Drivers Abstract.

**Our Work Environment / Compensation**
- A passionate and energetic team.
- Fast growth opportunities that allow you to maximize your potential.
- Competitive salary and fully paid health benefits.

Salary is commensurate with experience, with a range of $40k to $55k. This salary notes is for a full-time position and will be pro-rated based on hours worked.

**How to Apply**

**Job Type**: Part-time

Schedule:

- 8 hour shift

**Experience**:

- Landscape maintenance: 3 years (preferred)

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