Product Manager

**Who we are**: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment. We are headquartered in Toronto, Canada with team members based across North America.

As a Product Manager, you will be responsible for providing comprehensive administrative support for our Shopify-based store, managing product and content updates, and ensuring optimal website performance. You will collaborate closely with various teams to handle product data, oversee site merchandising, and support ongoing site features and functionality.

**Key Responsibilities**:

- **Administrative Support**: Provide administrative support for the backend of the Shopify store, including managing products, collections, promotions, and content updates.
- ** Product and Content Management**: Oversee the upload and management of product data and content for new product launches, updates, and promotions. Ensure accuracy and completeness of all information.
- ** Quality Assurance**: Perform quality assurance (QA) checks on website functionality and site merchandising to ensure compliance with brand standards. Note that client-provided training and support will be available.
- ** Inventory Management**: Collaborate with the Operations (OPs) Team to manage product availability, adjust autoship and subscription orders based on inventory levels, and resolve any related issues.
- ** Site Feature Analytics**: Analyze the performance of site features post-launch to ensure they are functioning correctly, identify and address any issues or bugs, and track overall performance.
- ** Content Creation**: Build out landing pages and blog posts within Shopify. Ensure content aligns with brand guidelines and provides a seamless user experience.
- ** Recharge Support**: Manage bulk order updates and handle product, collection, and other related tasks within Recharge.
- ** External Development Team Collaboration**: Coordinate and collaborate with external development team to manage technical tasks, address issues, and ensure alignment with project goals and deadlines.

**Qualifications**:

- ** Experience**:3+ years of experience in e-commerce operations, with a strong understanding of Shopify.
- ** Ecommerce Platform Knowledge**:Ecommerce experience is a MUST. Experience with Shopify is preferred.
- ** Technical Skills**: Familiarity with Recharge and Rebuy is highly desirable. Proficiency in Excel or other data management tools is a plus.
- ** Attention to Detail**: Strong attention to detail with a commitment to ensuring accuracy in product data, content uploads, and site functionality.
- ** Analytical Skills**: Ability to analyze site performance and identify issues or areas for improvement. Experience with site analytics tools is a plus.
- ** Collaboration**: Excellent communication skills and the ability to work effectively with cross-functional teams, including operations, marketing, and IT.
- ** Problem-Solving**: Proactive in identifying and resolving issues related to product data, site features, and inventory management.

**What We Offer**:

- Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY.
- Join a dynamic and supportive work environment with a team of dedicated, high-performing professionals.
- Market-competitive compensation.
- In addition to your PTO, we offer company wide wellness days and personal days to support your wellbeing
- Volunteer days to give back to our community
- Comprehensive healthcare coverage and Competitive 401k and RRSP plans with company match.
- Great office culture (with lot's of adorable pets) where your pet interrupting video calls or in-person meeting is a norm
- Discounted food for your furry family friends

**Our Values**

We Raise the Bar \u007C We Dream Big \u007C We Open the Barn Doors \u007C We Graze Lightly \u007C We Are Customer Obsessed\u007C We Are One Team