Account Manager, High Volume, Canada

**Account Manager, High Volume, Canada**

**About Us**

Established in 1833, McKesson is a Fortune 10 global leader in healthcare supply chain management solutions, retail pharmacy, healthcare technology, community oncology, and specialty care. We partner with life sciences companies, manufacturers, providers, pharmacies, governments, and other healthcare organizations to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost effectively. Our enterprise consists of the following businesses:

- Pharmaceutical Solutions and Services (PSaS)
- Medical Surgical Solutions (MMS)
- CoverMyMeds (CMM)
- McKesson International (Europe and Canada)

McKesson draws upon its rich and nearly 200-year history to serve as the central nervous system of healthcare, touching nearly 1/3 of all pharmaceuticals used each day in North America, leading as the 4th largest pharmacy chain, and serving as the #1 distributor in Oncology and key specialties. Most recently, McKesson has been awarded the honor and public health responsibility of serving as the centralized distributor of the COVID 19 vaccine(s) and all associated ancillary products and supplies.

We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives.

What sets McKesson apart as an exceptional place is our people. Our employees understand that together, unified by our global
**i**
**²**
**care** values, we fulfill our mission and uphold our reputation as a trusted partner to our customers and their patients. Our
**i**
**²**
**care** values are foundational to all that we do, and who we are as a company.

**Integrity -** We do what’s right

**Inclusion - **We embrace and respect each other as we are

**Customer First - **We succeed when our customers succeed

**Accountability - **We take personal responsibility for our actions and our work

**Respect - **We treat people with dignity and respect

**Excellence - **We insist upon quality

**The Role**

This role provides leadership and day-to-day management for the high-volume vertical within Canada (O & B stream). This role will oversee and support RPO delivery for all high-volume recruiting efforts working directly with RPO Management and business leaders. They will partner internally and externally to lead all TA high-volume efforts and will serve as the primary delivery point of contact for their respective BU. In some cases, when RPO related projects have a strong delivery component, this position will be expected to serve as a project manager.

**Key Responsibilities**

**Adapt, and execute TA delivery strategy **for high-volume to achieve the hiring needs of the assigned BU.
- Communicates with RPO partners on hiring needs and upcoming initiatives/projects for assigned BU; leverages expertise to identify creative solutions and strategies
- Contributes to the development of new best practices and TA hiring strategies for high-volume
- Handles all day-to-day operational reporting and/or report review to manage performance of assigned RPO team and understand their ability to meet business demands.
- Serves as first point of response for Tier 1 non-technical escalations
- Serves as the POC for hiring managers within assigned BU (no internal direct reports): partners with TA Operations as appropriate
- Partners with peer Talent Acquisition Managers and Account Managers to ensure process consistency and drive TA collaboration/knowledge share
- Fields ad hoc requests

**V**
**endor Engagement/Management***:

- Manages oversight of RPO program health, and relationship with assigned BUs
- Delivers clear expectations and direction to assigned RPO team, providing consistent feedback and creating a trust-based, transparent partnership
- Tracks and ensures assigned RPO team productivity to meet agreed upon KPI and SLAs for assigned BUs
- Triages and/or solves Tier 1 escalations regarding recruitment issues, partnering with TA Leaders to share updates, observation of trends, and looping in when necessary

**Business Engagement & Support**:

- Partners with the business for assigned BU to proactively understand needs and share TA data/hiring metrics
- Stand as the TA SME for hiring managers and HRBPs within assigned BUs as well as RPO partners
- Main client interactions are Hiring Managers and Directors within the business

**Reporting and analytics**:

- Reviews TA processes and adherence on a consistent basis to ensure data integrity within the TA Delivery high-volume portfolio
- Delivers weekly report out to assigned BU leadership on high-volume hiring activity
- Leads monthly cross-functional operations meetings with the business to solicit, gather and analyze SLAs / KPIs to drive act