Manager of Coa and Reception

**Out of Scope**
**MANAGER OF COA AND RECEPTION - WESTSIDE CLINC**

**Permanent 1.0 FTE
**The Manager of Reception/COA - Westside Clinic is accountable for the efficient, effective provision of the reception
department which includes Clinical Office Assistants (COAs), and Receptionists. The Manager acts in accordance with
departmental and Saskatoon Community Clinic mission, vision, policies and procedures. The Manager is expected to
adhere to professional standards, Provincial Legislation and licensing requirements.

The Community Health Services (Saskatoon) Association Ltd. (CHSA) is a member owned co-operative that
owns and directs Saskatoon Community Clinic (SCC). In addition to directing SCC, CHSA advocates for public
policies and programs that contribute to improved and equitable health outcomes for people in the community
and the province. SCC is a multidisciplinary primary health care organization that provides health care, health
promotion, and disease prevention to a self-selected population of clients in a city centre location and to a
largely low income and indigenous population at a core neighborhood location. The organization is anchored
by the five principles of the Canada Health Act.

The Manager of Reception/COA - Westside Clinic leads, manages and supervises clinical staff and support staff
in the provision of high-quality patient and family-oriented services using continuous quality improvement
methods and practice. The Manager is an active participant and promoter of best practice initiatives within SCC
and has daily contact with other health and administrative staff within SCC.

**SPECIFIC ACCOUNTABILITIES**
- Develop and implement COA/Reception policies and procedures;
- Lead team members to work to their full scope of practice within a supported environment of

continuous quality improvement;
- Using proven evidence-based methodologies, advance the role of team members within the

organization through collaborative practice;
- Ensure competent and appropriate staffing. This includes job description development, hiring,

recruitment, training, performance evaluation, supervision, remedial actions and discipline. A good

working understanding of management within a unionized environment is beneficial.
- Ensure efficient and effective day-to-day management of Reception/COA staff by activities such as staff

scheduling, payroll, and equipment maintenance;
- Provide support to the ongoing management of the physician roster and make adjustments to roster

and electronic medical record as appropriate;
- Manage patient and provider flow including entering data into on-call calendar;
- Provide coordination and support for Pomelo Health, our patient portal electronic system;
- Participate in committees and meetings as required;
- Work with Chief Operations Officer and Director of Nursing to set goals, objectives and budgets for

Reception/COA staff;
- Ensure and promote effective communication and working relationships, within the department, and

other parts of the organization;
- Ensure department statistical data as required is prepared and reported to the Chief Operations Officer;
- Work in partnership as an effective and supportive team member across our two locations;
- Ensure the safety of staff by complying with the Occupational Health and Safety Legislation;
- Other duties as assigned.

**QUALIFICATIONS AND EXPERIENCE**
- Office education certificate or equivalent amount of education and experience.
- Two years' experience in a supervisory role.
- Demonstrated progressively responsible leadership roles
- Medical Terminology certificate.
- Medical Office Assistant diploma would be considered an asset.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Ability to support staff in providing culturally competent care
- Ability to lead and work within an interdisciplinary team
- Excellent verbal and written communication
- Effective team building and problem solving
- Ability to operate office equipment in a computerized environment utilizing hardware/software currently

in use i.e. Microsoft Word. Demonstrated proficiency in word processing, file management, spreadsheet
- Experience with electronic medical records is an asset

Lateral relationships exist with all Managers and CUPE local 974 Executive.

**Salary**: As per SAHO’s OOS Compensation Plan 2022
Hours: Permanent 1.0 FTE
Reports to: Director of Nursing for clinical supervision and quality of service, and to the Chief Operations

Officer for administrative duties

Indigenous ancestry, people with disabilities, and/or visible minorities are invited to identify themselves as
members of these designated groups when they apply.

455 2nd Avenue North
Saskatoon, SK S7K 2C2

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