Reception Medical Office Assistant

**Reception Medical Office Assistant**:
**Primary Purpose**: To provide medical reception and Medical Office Assistant duties in a primary health care (family physician) outpatient setting. Primary health care is a broad approach to health care, with many professionals working together in an integrated interdisciplinary team. This position would be a member of this team, helping to improve the quality of care to this community.

**Nature of Work**: Reporting to the Clinic Manager, this position is located in a busy outpatient clinic in a primary health care facility. The successful applicant will be expected to learn all aspects of reception and Medical Office Assistant duties for the entire WWPHC facility and electronic filing in the clinic’s electronic medical record (EMR) for the Department of Family Medicine.

**Typical Duties or Accountabilities**:

- General reception duties
- Greeting patients/clients/visitors for West Winds Primary Health Center
- Greeting and checking in patients for Academic Family Medicine
- Interacting with the public, staff and learners
- Answering phones and directing calls
- Booking patient appointments
- Updating demographic information in the Electronic Medical Record (EMR) system
- Scanning (electronic filing) of incoming mail and faxes to the EMR
- Complete tasks assigned by physician, residents and staff related to booking and rebooking patients, patient visit reminders
- Confirm appointments
- Record management
- Organize review and distribute daily room assignments
- Prepare exam rooms for daily clinics
- Direct patients to exam rooms
- Assist in patient bookings, x-ray, ultrasounds and follow up appointments
- Provide patients with preparatory education for appointments
- Prepare lab tests to be couriered to hospital
- Take height, weight and blood pressure measurements, as well as visual acuity
- File patient records and related documents (paper and electronic)
- Set up for procedures such as excisions, IUD insertions, suturing and liquid nitrogen
- Perform clinic lab testing which includes urinalysis dip stick tests, urine culture and sensitivity, pregnancy tests, and in clinic glucose testing
- Perform (lab testing)
- Respond to enquiries from patients and clinic staff
- Stock and clean exam and treatment rooms
- Assist with inventory control, sample collection, Echo Cardiograms (ECGs)
- Aid and assist physicians, residents and nurses during patient examinations and treatments, enquire regarding test results, and return patient calls
- Order medical supplies, medication, and other related clinic materials
- Wipe down exam table, counters and equipment after procedures and pelvic exams
- Weekly cleaning of exam tables
- Collect and dispose of biohazard materials, while complying with appropriate Biohazard regulations
- Maintain and update vaccination lists
- Restock injection area
- Communicate with technical support for the EMR
- Check and restock nursing home / home visit bag
- Review and revise physician procedure list
- Orientate residents / medical students / new staff
- Participate in the assessment of Family Medicine residents
- Assist with research projects taking place in the clinic
- Engage in Quality Improvement (QI) work
- Other duties as assigned

**Qualifications**

**Education**: Education**: Completion of Grade 12 and a certified Medical Office Assistant (MOA) course is required; relevant and equivalent on the job training and experience in a family physician or primary health environment may be considered.

Individuals hired in this position must be able to learn the specifics of their assigned roles, as role specific skills will be taught on the job. Ability to perform moderately demanding physical work may be required

**Experience**: Minimum of three years of recent experience working in a family practice clinic or primary health care clinic and dealing with a wide range of the public is required. Experience working in diverse and inclusive environments is required.

**Skills**: Excellent interpersonal and communication skills for interacting with patients, health care providers and staff members. Attention to detail and the ability to multitask in a fast paced environment are essential for success in this role. Proficiency in medical terminology, electronic medical records and basic family medicine procedures is highly desirable. Additionally we value individuals who demonstrate empathy, confidentiality and professionalism in their work. If you are passionate about providing exceptional patient care and contributing to a collaborative healthcare environment we encourage you to apply.
- Inquiries regarding this position can be directed to Colleen Brockbank at 306-655-4202._

**Department**: College of Medicine
**Status**: Term 7.5 months with the possibility of extension or becoming permanent
**Employment Group**: CUPE 1975
**Shift**: Monday - Friday, hours of work between 8:30 am - 8:30pm
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salar