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Helpdesk - Bilingual Technical Service Desk

2 weeks ago

Halifax, Canada NTT Data Services Full time

**Req ID**: 226731

We are currently seeking a

**Helpdesk - Bilingual Technical Service Desk - (REMOTE) **to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). (REMOTE)

The role of a

This position is bi-lingual (English/French).

**Position Functions or Responsibilities**

  • Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems.
  • Handle requests for assistance using and obtaining standard automation platforms.
  • Provide administrative support for Service Desk functions.
  • Superior written and verbal communication skills, as well as the ability to work under difficult situations under pressure.
  • Ability to be diplomatic with difficult individuals is a premium skill for this position.
  • Ability to manage multiple situations and prioritize accordingly.
  • Excellent problem diagnostic skills.
  • Ability to work under pressure to be responsive to client calls for assistance.
  • Familiarity with Microsoft desktop operating system operation and diagnostics.
  • Familiarity with Microsoft Office Suite and troubleshooting.
  • Basic knowledge of mainframe terms and environment.
  • Basic understanding of LAN/WAN technology.

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**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or accommodation due to a disability, please inform your recruiter so that we may connect you with the right team._**

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