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Customer Care Representative
2 weeks ago
We are seeking a detail-oriented and proactive **Customer Care Representative** to join our team. In this role, you will combine customer communication with sales administration and logistics coordination, ensuring smooth order processing, accurate inventory management, timely updates to client, and efficient collaboration with the sales, logistics, and finance departments. This position goes beyond frontline support. It is a key back-office role that contributes directly to customer satisfaction and the optimization of our sales processes.
**Objectives of this role**
- Enhance sales team productivity
- Streamline the order-to-delivery process
- Maintain accurate inventory and reporting
- Improve client experience
- Support overall business growth objectives
**Key responsibilities (What you will do)**
The **Customer Care Representative** will:
Serve as the primary point of contact for customers regarding orders, ensuring timely updates, clear communication, and professional handling of inquiries throughout the order process
Process sales orders, track production schedules, and monitor order status.
Ensure accurate and timely order management, from entry to dispatch.
Organize, track and manage shipments to clients, ensuring all documentation complies with company policies and legal requirements.
Minimize delays and errors by coordinating between sales, production, logistics and QA/QC.
Maintain sales records, update the CRM and internal systems and generate reports on sales performance and customer feedback.
Keep inventory records up to date and provide visibility on stock levels to support sales planning and client commitments.
Strengthen client satisfaction by addressing inquiries and providing reliable support.
Collaborate with internal departments to resolve customer concerns and discrepancies.
Identify opportunities for process improvement and propose solutions to enhance efficiency, such as automating repetitive tasks or improving data management.
Assist with market research and the organization of trade shows, conferences and other events.
Perform additional duties as assigned. Responsibilities may vary based on business needs.
**Required skills and qualifications (What you will bring)**
- Organization skills:_ Ability to manage multiple tasks, prioritize effectively, and maintain a well-structured workflow.
- Attention to detail:_ Precision in data entry and documentation to ensure accuracy in all transactions.
- Time management:_ Ability to manage time productively to consistently meet deadlines.
- Adaptability:_ Flexibility to adjust to changing priorities in a dynamic environment.
- Resilience:_ Capability to handle pressure and remain composed in fast-paced situations.
- Team player:_ Ability to work collaboratively with various departments and contribute to a positive team dynamic.
- Communication skills:_ Excellent verbal and written English skills for professional interactions with customers and team members.
- Ethics: _Commitment to handling confidential information with discretion and integrity.
- Technical proficiency: _strong knowledge of CRM/ERP software and Microsoft Office Suite.
- Experience:_ 2+ years in B2B sales support, administrative roles or back-office operations.
**Preferred skills and qualifications**
Post-secondary education in Business Administration or a related technical field.
Technical background is an asset.
Knowledge of optics or electronics is an asset.
**Company culture (what we offer)**
- Work environment:_ On-site at our facility in Richmond Hill, ON (no remote option).
- Schedule: _Monday to Friday, 8-hour workday.
- Physical effort: _Medium - occasional lifting up to 10 kg.
- Travel: _Occasional opportunities may arise (Canada, Europe, USA).
- Professional development: _Opportunities for growth and career advancement.
- Compensation:_ Competitive salary and benefits package.
**Call to action**
If you are a proactive, organized professional driven by customer satisfaction, and have a passion for sales support and logistics coordination, we’d love to hear from you
Pay: $50,000.00-$58,000.00 per year
**Benefits**:
- On-site parking
- Paid time off
Work Location: In person
