IT Support Assistant

4 days ago


Pickering, Canada Yorkville Sound Full time

Full-time position, Monday to Friday, 8:30pm to 5pm.

**RESPONSIBILITIES**:

- Stay on top of IT inventory in warehouse
- Receive and triage hardware returns from stores
- Co-ordinate E-Waste pickups and disposals
- Work on Help Desk tickets for Pickering Campus and occasional remote Long & McQuade stores
- Perform simple computer hardware repairs
- Assist staff with software updates and installs
- Contribute ideas on departmental strategies
- Update and create support documents for staff's use
- On occassion visit Long & McQuade and remote Yorkville locations as needed
- Assist the IT staff on site as-needed

**ASSETS**:

- Interest or experience with Windows/Linux computer hardware
- Knowledge of Yorkville or Long & McQuade systems (PuTTY, MobaXterm, DBL, Avaya, SmartTerm)
- Experience submitting tickets through IT Help Desk
- Experience of working on IT issues independently at work (however small)
- Working at Heights or other industrial licenses
- Drivers License

**BENEFITS & PERKS**:

- Dental care after 12 months of employment
- Disability Insurance
- Extended Health Care
- Life Insurance
- On-site Parking
- RPP with 2% employer match
- On-site marketplace and outdoor sitting area
- On-site fitness center



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