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Floor Supervisor

2 weeks ago

Scarborough, Canada Talize Full time

Who We Are
Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable - we recognize the importance of shopping sustainably. We’re passionate about sustainable fashion because we know we’re helping the planet at the same time as providing our customers with amazing value That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more - all while contributing to the health and sustainability of our planet.
At Talize, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.
Who You Are
The Role
As a Floor Supervisor, you are a key leader responsible for overseeing the daily operations of the sales floor. Your role involves managing and motivating team members, ensuring they deliver exceptional customer service. You will coordinate and implement merchandising strategies, maintain an organized store layout, monitor inventory levels and ensure merchandise bins are being swapped regularly. With a keen eye for detail, you enforce company policies, conduct regular team meetings, and contribute to a positive working environment. As a supervisor, you play a pivotal role in achieving sales targets, fostering teamwork, and enhancing the overall efficiency and success of the retail floor.

**Responsibilities**:
Departmental Duties
- Routinely complete floor walks to determine priorities and delegate tasks to Team Members.
- Accurately handle all register transactions including exchanges, cancellations, tax exemption, etc.
- Promptly provide pricing verification for merchandise when a price is in question at the register.
- Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
- Inspect register areas and the retail floor to verify they are stocked, and merchandise is properly sorted.
- Manage store funds securely and process cash deposits in a timely manner.
- Ensuring boats/bins are replaced with fresh product night before on the sales floor.
- Timely communication with the fleet team regarding product availability.
- Managing the baler machine.
- Timely communication with Warehouse Coordinator regarding inventory needs and scheduling rages pickup.

Leadership
- Support the General Manager by coordinating the efforts of Team Members to ensure daily department standards are achieved.
- Assist the General Manager with the selection, screening, interviewing, hiring, and onboarding of Team Members.
- Lead in the training of Team Members in point-of-sale operations, customer service, merchandising, loss prevention, company policies and recovery duties - among other tasks.
- Work as an integral part of the management team by providing support, attending meetings and sharing information.

Employee Relations
- Support the General Manager with providing direction to Team Members regarding company policies and procedures.
- Recognize and report Team Member policy infractions to the General Manager.
- Assist in the implementation of employee recognition programs and events.

Health and Safety
- Monitor all register areas, the retail floor, and washrooms to ensure they are kept in an organized and clean manner in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
- Immediately report and document employee or customer accidents to the General Manager.

Other Duties
- Maintain professionalism while communicating with peers, managers and customers.
- Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
- Responsible for opening and closing the store.
- Perform additional job-related duties as requested by the General Manager.

Core Competencies
**Leadership**: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.
**Conflict Resolution**: the capacity to manage and resolve conflicts within the team or organization.
**Decision-Making**: making informed decisions by considering various factors and potentia