Client Service Representative

4 days ago

Hamilton, Canada Take 5 Oil Change Full time

Company:Take 5 Oil Change

We invite you to join us at Take 5

Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.

We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions

**JOB DESCRIPTION**:
**Job Description**:
**Responsibilities**
- Function as an expediter of all incoming calls
- Answer customer inquiries
- Work closely with the Contact Centre Team to implement project initiatives
- Ensure the proper processes are being following and task deadlines are being met
- Properly manage customer information utilizing internal data systems
- Flexible/adaptable to constant change
- Accurately communicate customer details to Franchisees

**Qualifications and Competencies**:

- Strong communication skills (reading, writing, speaking, listening)
- Minimum 2 years of call centre experience
- Sales experiences is an asset
- Shows predominate skills in computer literacy
- Good organization and time management skills
- Works well in a fast-paced environment
- Works well under pressure
- English proficiency required; Bilingual proficiency in French or Spanish preferred.
- Experience in the automotive industry and asset (but not required)

DBCORP

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