Assistant Station Manager

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.
We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.
At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team
CanaDream is proud to employ individuals who embrace our core values:

- Be happy to
- Lead the way
- Enjoy the ride

**Job Title**: Assistant Station Manager
**Job Location**: Mirabel, Quebec
**Compensation**: Competitive salary and benefits offered
**Employment Status**: Exempt from overtime
**Reports to**: Station Manager
**Position Description**:
The Assistant Station Manager is the second-in-command at the Station and will assist the Station Manager in the day-to-day operations of the location. The successful incumbent must possess robust leadership skills, high personal and professional standards, be a hands-on leader/manager, and have a solid knowledge of New and Used RVs, Finance, and Fixed Operations.
Company Overview
CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles. As we celebrate our 31st anniversary, we continue to grow and innovate, ensuring memorable experiences for our guests and a supportive, inclusive environment for our crew members.
**Essential Duties and Responsibilities**:Operational/Resource Management Responsibilities**:

- Collaborate with the Station Manager: Foster a sense of ownership by setting clear expectations, managing resources, assigning responsibilities, and providing coaching while maintaining accountability.
- Management Decisions: Make decisions in alignment with CanaDream’s policies, procedures, and relevant guidelines to ensure consistency.
- Daily Leadership: Assist the Station Manager in leading and executing tasks across various departments.
- Joint Responsibility: Share responsibility for the station's overall performance, profitability, growth, direction, and success.
- Facility Maintenance: Work with the Executive Assistant to address facility and building maintenance issues in the Station Manager’s absence.
- Operational Support: Effectively handle day-to-day issues such as operational challenges, late Guests, complaints, vehicle switches, claims, and shop maintenance.
- Versatility: Perform the daily duties of any other station worker as needed.
- Asset Management: Ensure the appropriate usage and maintenance of company-owned assets.

**Personnel, Policies & Practices Responsibilities**:

- Staffing and Scheduling: Collaborate with the Station Manager to determine staffing requirements and ensure the team is scheduled according to station needs and budgetary constraints.
- Training and Development: Work with the Station Manager to enforce training programs implemented by Head Office. Actively coach Crew members to continuously improve their skills and contributions to CanaDream, encouraging them to enhance the experience for Guests, Customers, and the company.
- Communication: Distribute company-wide communications to relevant staff in a timely manner.
- Motivation and Pride: Motivate Crew members and instill a sense of pride, ensuring they perform their duties with a positive attitude.
- Skill Development: Collaborate with the Station Manager to develop Crew members’ skills and competencies by planning effective development activities for current and future roles.
- Monitoring and Evaluation: Work jointly with the Station Manager to establish procedures for monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual.
- Performance Reviews: Conduct performance reviews in the Station Manager’s absence using tools and guidance provided by Head Office to maximize performance.
- Addressing Non-Performance: Collaborate with the Station Manager to track reasons for non-performance, identify problem areas, work with HR to address these issues promptly, and implement action plans to ensure Crew members meet or exceed requirements.
- Succession Planning: Participate in succession planning to ensure CanaDream remains flexi