Quality Assurance Coordinator

**Thunder Bay and Surrounding Area ** J+A Cleaning Solutions Ltd., is a growing Facility Services provider based in Toronto with operations across Ontario and Atlantic Canada. Currently the company offers a variety of facility and janitorial services that are represented in private, commercial, financial institutions and government market segments. The company is currently looking to expand its enterprise & establish itself as a national leader in the industry through a heightened focus on service delivery. **Job Summary**: As a member of the J+A Team, you will be responsible for a designated zone of job sites contracted to J+A for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on quality control, health and safety & striving to exceed client expectations. **Key Responsibilities**: Functioning as a core member of the operations team and in support to the Regionla Manager the Quality Assurance Coordinator will: - Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers - Maintain operational continuity at job sites and attend to any emergencies - Respond quickly and efficiently to all operational requests - Track inventory and equipment - Inspect facilities to ensure safety and cleanliness standards - Follow up with workers and ensure they are completing all required tasks and are following J+A policies and procedures along with health and safety requirements - Ensure workers are cleared through all security protocols - Ensure that all team members are compliant with the company quality, security and safety mandates - Assist/train cleaners in performing duties - Execute event requests made by managers - Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met - Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently - Maintain work schedules according to client needs - Demonstrate the values of the company and lead by example at all times - Monitor staff absence and turnover ensuring flexible cover arrangements within short notice - Communicate with operations managers - Protect company’s and clients' assets from misuse and damage - Report any safety or security issues to Operations department - Handle and assist with emergency procedures accordingly and as required - Perform other duties as assigned **Job Requirements**: - Clear background check - 2+ years of applicable experience in a Cleaning/ Service related field - Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels - Professional, courteous, approachable manner with a "can-do" attitude - Valid driver's license and own vehicle - Familiarity with janitorial/battery operated equipment - Intermediate computer skills and knowledge of Microsoft Office Software - Ability to work in a fast paced environment to accomplish multiple goals - Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions - Self-disciplined and accountable with strong interpersonal skills - Ability to work independently and as a team - Ability to multi-task, prioritize work effectively and meet multiple deadlines. - Effective attention to detail and a high degree of accuracy **Job Types**: Full-time, Permanent **Salary**: $38,000.00 per year **Benefits**: - Commuter benefits - Dental care - Extended health care Schedule: - Monday to Friday COVID-19 considerations: PPE Provided Ability to commute/relocate: - Thunder Bay, ON: reliably commute or plan to relocate before starting work (required) Licence/Certification: - Driver's License & Own Vehicle (required) Shift availability: - Day Shift (required) - Night Shift (preferred) Willingness to travel: - 75% (required)