Supervisor, Telecommunication

**OVERVIEW**

Telecommunications Supervisor will be responsible for overseeing the daily operations of Switchboard/ locating team and system administrator. This role focusses on ensuring appropriate staff assignments, monitoring work completion, facilitating onboarding and training, conducting performance evaluations, and managing staff effectively. Additionally, supervisor serves as the point of escalation for the team for all aspects of switchboard/locating functions. The Supervisor collaborates with internal partners to address training needs, system/process improvements, and participates in telecommunications operations initiatives.

**EDUCATION**
- Bachelor’s degree in business, health administration or related discipline
- Knowledge of telecommunications systems and technologies.

**QUALIFICATIONS**
- Minimum 2-3 years supervisory experience in a related position, an asset
- Minimum 5 years of hospital experience in Telecommunications is preferred
- Excellent organization and time management skills, and ability to deal with competing demands
- Demonstrate excellence in communication, team building and analytical skills
- Previous customer service experience within hospital setting required.
- Knowledge of Windows and Microsoft Office Suite products
- Advanced knowledge of Microsoft Excel is required
- Ability to prepare reports in a comprehensive manner
- Experience in staff training and development of training material
- Experience with Phones, Nursecall, Connexall, Vocera systems an asset.
- All employees of Michael Garron Hospital (MGH) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.

**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.