Inside Sales Specialist

2 weeks ago

Burnaby, Canada Acuva Technologies Full time

Reporting to the Senior Director of Product Management, the Inside Sales Specialist will interact with customers and support the global Sales team to ensure a smooth sales process. She/he will be providing inside sales support from initial contact to follow up with customers regarding enquiries about Acuva products as well as managing the customer service communications portal.

If you enjoy working in a fast-paced workplace environment, are results-oriented and want to work for a leading-edge technology company, this is the job for you

**Essential Duties and Responsibilities**:

- Communicating with a portfolio of accounts, taking inbound calls from existing customers and following up on deliverables
- Providing sales support to the global sales team with existing and prospective accounts
- Managing internal customer files with new accounts, contacts and quotes
- Liaising with different departments to coordinate quotes, orders, shipping and returns
Creating and maintaining a database of current and potential customers
- Understanding customers’ needs and internally managing sales opportunities
Keeping up with product and service information and updates
- Explaining and demonstrating features of products and services
- Upselling products and services
- Other projects as assigned

**Qualifications**:

- Exceptional customer service skills with a can-do attitude
- Great time management skills
- Proficiency in Microsoft Office
- Ability to manage and troubleshoot customer issues in a calm manner

**Education & Experience**:

- Post Secondary education
- Previous experience in inside sales support and client contact

**Salary and Benefits**:

- Competitive Salary with Performance Bonus Program and stock options
- Competitive Health Benefits for you and your family
- Inclusive and Collaborative work environment
- Career Advancement through on-the-job training and mentoring
- Employee Recognition Program
- Team Building Events
- And so much more

**Company Profile**:

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