Avocado Customer Service Representative

5 days ago


London, Canada TechShare Group Full time

**TECHSHARE **is a leading Salesforce development and implementation agency in Southwestern Ontario. We have a growing team dedicated to our flagship software, 'Avocado', a Recreation and Member Management solution built on Salesforce.

**THE POSITION **we are seeking to fill is for a Customer Service Representative on the Avocado team. As a CSR, you will be primarily responsible for ensuring our clients receive exceptional customer service and support.

**DAILY TASKS**
- Provide exceptional customer service to clients.
- Monitor the ticketing system and resolve tickets in a timely manner.
- Adhere to support policies, processes, and procedures.
- Provide education and training to customers, as required.
- Create and edit Salesforce records, reports, and permissions (profiles and permission sets) upon client request.
- On call rotation as required.

EDUCATION AND EXPERIENCE
- Client-focused with a positive, service-oriented attitude.
- Ability to work independently with direction or as part of a team.
- Genuine interest in acquiring new skills. Ability to learn quickly.
- Salesforce experience and certifications are a benefit.

HOW TO APPLY

**Benefits**:

- Casual dress
- Work from home

Schedule:

- 8 hour shift
- On call

COVID-19 considerations:



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