Customer Success Specialist

6 days ago

Ottawa, Canada High Tech Genesis Full time

Customer Success Specialist

ID #: 78FL100722CSS

Location: Ottawa, ON Canada

Hybrid: 3 days/week

Term: Permanent

This is a fantastic opportunity for a new grad

High Tech Genesis is looking for a Customer Success Specialist to join our This position will be instrumental in allowing our customers to take full advantage of our products by establishing a strong relationship with each customer, continually driving the value of our solutions, maintaining customer retention, and ensuring their overall success.

The roles and responsibilities:

- Onboarding new customers through post-installation checklist, user account creation, software training and periodic call-ins.
- Become a trusted advisor to multiple people within each account.
- Provide best practices and deliver clear value on the service’s features, for each customer.
- Manage escalations from customers quickly.
- 2 years of experience in a customer-facing role in technology
- Occasional flexibility outside of regular 9-5 hours is required to support our offshore clients
- Experience with Microsoft office (Word, PowerPoint, Excel)

**Bonus skills**
- Fluency in other languages such as Spanish, French, and Italian

Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).

Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.

Note 3: In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HTG will provide accommodation accessible formats and communication supports for the interview process upon request.

Note 5: Salary will be commensurate with experience.

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