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Customer Success Specialist
2 weeks ago
**Part-time / Full Time - Customer Success Specialist**
- Customer Service, Admin Operations & Website Maintenance_
- Competitive pay structure with bonus opportunities / Benefits / Employee discount _
We are looking for a part time role with future full time opportunities.
We are a proud local business servicing the interior design and decor industry for the home, commercial and hospitality sectors for Ottawa, Toronto and surrounding areas.
As a team member, you will be responsible for representing the Dala Décor brand and providing our clients with the best experience possible Work in a fun, creative environment in our beautiful 6,000 sqft flagship showroom.
The primary focus is on responding to inquiries, managing administrative tasks, and maintaining accurate and up-to-date information across internal systems and the website.
**Responsibilities**
**Customer Service & Client Support**
- Maintain professional, solution-oriented approach when handling questions, concerns, or complaints
- Follow up with clients to provide updates, confirm information, and ensure ongoing satisfaction
- Handle incoming claims requests in a friendly and helpful manner
**Administrative Support**
- Diligently maintain and organize digital files, records, and internal documentation
- Coordinate with internal teams to ensure smooth workflows - client updates, internal reports, or support materials
- Assist with inventory tracking and data entry (as needed)
**Website & Digital Content Maintenance**
- Perform basic website updates, including editing product listings, prices, and descriptions
- Monitor the website for outdated content, missing information, or errors and coordinate corrections
- Upload and manage images, text, and other website content in alignment with current offerings
- Ensure product availability and details on the website reflect current inventory and promotions
**Team Communication & Collaboration**
- Communicate clearly with internal team members regarding client needs and workflow updates
- Share client feedback and insights to help improve services and internal processes
- Attend team meetings and contribute to process improvements as appropriate
**Qualifications**
- Previous experience in an administrative or customer service role
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Proficiency in (Eg. Shopify, Quickbooks, Google suite programs)
- Ability to multitask and work independently in a fast-paced environment
- High school diploma mandatory
- Post-secondary education an asset
- Interest in interior design/decorating is an asset
**Job Types**: Full-time, Part-time, Permanent
Pay: $40,000.00-$60,000.00 per year
Additional pay:
- Commission pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
