Customer Service Representative

This posting is for multiple hourly positions at Millennium Place, Emerald Hills Leisure Centre and Ardrossan Recreation Complex-
As a Customer Service Representative, you will be a wealth of information. In listening to guests’ needs, you will be able to provide them with timely and applicable information regarding products, services, and events. You will happily process our guests’ payments in return for great options such as gift cards, an awesome selection of recreation programs, passes, facility memberships, and unique events in the community.

Does being organized and having attention to detail get you jumping out of bed each morning? Are your cash handling skills and computer experience the talk of the town? And speaking of talk, your excellent communication skills will be given a workout as a Customer Service Representative. These are just a few of the talents we are looking for you to bring to our team.

**Key Responsibilities**:

- Interact with guests in person, by telephone, and electronically to provide knowledgeable, timely, and current information in response to inquiries, concerns, and requests about products, services, and events
- Identify guest needs and present available service options and recommendations throughout all Strathcona County Recreation, Parks and Culture opportunities
- Build relationships with guests and proactively address guest concerns through friendly and courteous interactions
- Assist with booking all facilities spaces for guests, organizations, and school groups. Refer to Customer Service Representative II, III, IV, or Facility Booking Specialist to complete complex casual, block, and event bookings
- Selling, redeeming, and processing gift cards, promotional cards, facility passes, and memberships
- Respond promptly and effectively to unexpected or urgent situations such as providing first aid, addressing building emergencies, or assisting with lost individuals such as children
- Follow facility-specific processes for cash handling, deposits, facility bookings, membership sales, program registrations, point of sale, ticketing, and specialized products and servicesMaintain professionalism by keeping a clean, presentable appearance while being prompt and prepared for every shift

**Qualifications and Skills**:

- Completion of High School Diploma with 1-year related experience in a fast-paced, guest service-oriented position
- Proficient computer skills, knowledge of registration software and/or ticketing software such as Intelligenz is an asset
- Familiarity with services and products offered in Strathcona County is an asset
- Positive and professional attitude with strong communication skills to facilitate positive interactions with diverse groups of individuals including co-workers, supervisors, and guests
- Exceptional ability to work in a team fostered environment
- Strong computer skills with Microsoft Office Suite
- Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectivesSelf-directed and motivated

**Conditions of Employment**:

- Submission of Satisfactory Criminal Record CheckCurrent Standard First Aid/CPR certification is required prior to the completion of training

**Who We Are**:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

**Why Join Strathcona County**:

- Competitive salary and benefits package, which includes:

- Health and wellness spending account
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities.Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.