Junior IT Support Technician

Join to apply for the Junior IT Support Technician role at Global Technology Solutions Ltd. Global Technology Solutions Ltd. provided pay range This range is provided by Global Technology Solutions Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Junior IT Support Technician – Service Delivery & Infrastructure Exposure (On-Site End User Support | Global IT Environment) Contract: 12-month fixed term Working Pattern: Full-time, Monday to Friday Start Date: ASAP / To be agreed Working Model: Office-based during probation, limited hybrid working considered thereafter Role Overview We are seeking a Junior IT Support Technician to provide on-site, hands-on support for end-user technology while supporting local IT service delivery within a structured, global IT organisation. In addition to day-to-day user support, this role provides exposure to service delivery management, infrastructure operations, project activity, and ITIL-aligned processes, working closely with central IT teams and local stakeholders. This role is well suited to someone with 1–3 years’ IT support experience who wants to strengthen their technical foundation while gaining visibility into how enterprise IT services are delivered, measured, and improved. Key Responsibilities On-Site End User & Workplace Technology Support Provide desk-side and on-site support for laptops, peripherals, printers, and meeting room technology. Troubleshoot basic hardware, software, and connectivity issues. Support meetings and events with setup, testing, and connectivity checks. Assist with device refreshes, rollouts, and workplace technology changes. Service Delivery Management (Supported) Support local service delivery activities in line with defined ITIL frameworks and processes. Assist with accurate incident, request, and problem logging via ticketing systems. Contribute to KPI and SLA tracking by ensuring data quality, timely updates, and correct categorisation. Escalate service risks or recurring issues to service delivery leads. IT Infrastructure & Operations Exposure Support infrastructure teams by acting as on-site hands-and-eyes for basic checks and issue identification. Assist visiting engineers and third-party vendors with site access and coordination. Follow guidance from central infrastructure teams to support local technology stability. Project & Change Support Assist with local coordination of IT projects, upgrades, and change activity. Support implementation tasks such as user communications, readiness checks, and rollout assistance. Track actions and dependencies as directed by project or service delivery leads. Stakeholder & Team Support Act as a professional, approachable on-site point of contact for users and central IT teams. Build effective working relationships with local stakeholders. Support team leads by sharing insights on recurring issues, user experience, and service impact. Demonstrate early leadership behaviours through reliability, communication, and ownership of assigned tasks. Documentation, Process & Compliance Maintain accurate documentation of issues, actions, and outcomes. Follow established security, compliance, and operational procedures. Promote use of standard tools, self-service resources, and approved processes. Required Skills & Experience 1–3 years’ experience in IT support, desktop support, or service desk roles. Basic understanding of end-user devices, peripherals, and workplace technology. Strong communication and customer service skills. Ability to follow structured processes and escalation paths. Willingness to work on-site in Toronto. Exposure to service delivery, IT operations, or infrastructure environments. Familiarity with ITIL concepts, ticketing systems, or KPI/SLA-driven support. Interest in developing skills in service delivery management or IT operations. Experience supporting change, rollout, or project activity. What This Role Offers Hands-on on-site experience in a global, enterprise IT environment. Practical exposure to: Service Delivery Management IT Infrastructure Operations ITIL Frameworks & Processes KPI & SLA-based service models Project and change activity Stakeholder engagement and early leadership behaviours A strong development pathway toward: Senior IT Support roles Service Desk / Workplace Technology roles IT Operations or Service Delivery support positions Summary This role offers much more than standard desktop support. It provides early-career IT professionals with structured exposure to service delivery, infrastructure, projects, and stakeholder environments — without unrealistic ownership or senior accountability. It is ideal for someone who wants to build a credible, enterprise-level IT career from a strong on-site support foundation. Seniority level Entry level Employment type Contract Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at Global Technology Solutions Ltd. by 2x Get notified about new Information Technology Support Technician jobs in Toronto, Ontario, Canada. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr