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Front Desk Manager

3 weeks ago

Lethbridge, Canada Coast Lethbridge Hotel Full time

**Overview**

**Responsibilities**
- Manage daily front desk operations, including check-ins and check-outs of guests.
- Supervise front desk staff, providing training and support to ensure high levels of customer service.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Handle phone calls with professionalism, utilizing strong phone etiquette to assist callers effectively.
- Promote hotel services and amenities to enhance the guest experience.
- Ensure compliance with hotel policies and procedures while maintaining a positive atmosphere.

**Qualifications**
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficient in operating phone systems and hotel management software.
- Excellent communication skills; bilingual or multilingual abilities are a plus.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- A friendly demeanor with the ability to remain calm under pressure while handling multiple tasks simultaneously.

Join our team as a Front Desk Manager where your leadership will help create memorable experiences for our guests

**Job Types**: Full-time, Permanent

Pay: From $42,000.00 per year

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person