Virtual Branch Advisor

**Primary Locations**:
**Montreal, Quebec**

**Employee Status**:
**Regular**

**Schedule**:
**Part-time**

As a National Bank Virtual Branch Advisor, you'll live your ambitions and have a positive impact on lives of our clients, your colleagues as well as your own life. Through your friendly approach and the quality of your advice, you’ll remotely provide clients with a personalized experience and recommend investment, financing, and banking products to meet their needs.

Your role:

- Offer outstanding service to clients by helping them find the best mortgage strategy for their needs
- Listen to the clients’ needs and resolve situations that may be complex
- Provide advice and recommend personalized investment, financing, and banking solutions
- Create lasting business relationships with clients
- Refer clients to your colleagues for their specialized needs
- Ensure adherence to compliance and risk management rules

The virtual branch is open Monday to Thursday from 9 a.m. to 8 p.m., Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. you mus provide a minimum of 22,5h/week, Work hours can vary depending on operational needs.

This position reports to the virtual branch manager and you’ll work with a team of about 20 specialists in investments, credit, mortgage financing and more who serve mainly English-speaking clients of Western Canada.

You'll begin with an on-the-job training program during which you'll experience the call centre environment and get to know your teammates.

Required skills
- College diploma (DEC) and 4 years of experience or the equivalent
- Mutual fund representative (MFR) licence, an asset
- Ability to work with objectives
- Knowledge of mortgage products
- Customer service experience, inclusive attitude and openness to diversity
- Positive attitude and empathy for clients
- Ability to communicate effectively in English and French

Preferred skills:

- Discipline, commitment to teamwork and eagerness to learn
- Interest in making calls to grow business
- Knowledge of SAP systems, Investment platform, Access platform
- Ability to deal with ambiguity

Your benefits:
Upon hiring, you’ll be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive and flexible benefits for you and your family:

- Health and wellness program, including many benefits
- Flexible group insurance
- Defined benefit pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Community involvement program
- Telemedicine
- Virtual sleep clinic

These are just some of the many benefits we offer. Due to the current pandemic, our entire team is working remotely. We’ve also rolled out several additional measures to ensure your health, safety, and wellbeing during the pandemic.

We put people first:
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture and passion for people. Our mission is to have a positive impact on people’s lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that’s accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during our initial conversations.

Are you ready to live your ambitions?

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The compensation associated with this position is available on the My HR portal. Look up “salary ranges” in the search field on the portal.

**Please note that priority will be given to relocated employees

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