Parts & Service Advisor

2 weeks ago

Hamilton, Canada DEWILDT MARINE & POWERSPORTS Full time

DeWildt Marine & Powersports is looking for a full-time Parts & Service Advisor to join our team. We are a full line Honda powersports & marine dealership and sell and service motorcycles, ATVs, Side by Sides, outboards and power equipment, personal watercraft and boats. We are also the area marine dealer for Yamaha, Legend, Monterey, Starcraft and Crestliner. If you are looking for a new opportunity and want to part of a winning team, we want to hear from you

**Duties and Responsibilities**
- Meet and speak with all parts and service customers - be the parts & service department’s primary line of communication with customers.
- Must be able to diagnose problems based on customer's description of issues and by asking the right questions.
- Schedule service and repair appointments.
- Inform customers of additional recommended or required parts and/or services.
- Input orders into internal computer software.
- Perform estimates for time and parts required for warranty or repair services.
- Complete work order once service is complete.
- Collect payment for completed orders and ensure customer satisfaction.
- Follow all company policies and procedures including Health and Safety rules and participate in all company and off site training as required.
- Perform any other duties as assigned.

**Qualifications**
- Superior customer service and communication skills, both in person and on the telephone, are essential to success in this position and in enhancing the customer experience.
- High school education with mathematical understanding and good keyboarding skills.
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers, ability to listen carefully and give precise instructions.
- Basic knowledge and understanding of the marine and powersports industry. Marine and powersports technical knowledge is an asset.
- Ability to plan, organize, work in a busy environment and follow-up on daily tasks.
- Can resolve problems and make decisions.
- Ability to work in a team environment to achieve common goals.

If you have the right qualifications for this job and you feel you would be a good fit for our team, we want to hear from you We thank all applicants for submitting a resume for this position. Please note that only those applicants who are selected for interviews will be contacted

Pay: From $23.00 per hour

**Benefits**:

- Dental care
- Extended health care

Work Location: In person

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