Product Information Specialist

As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.
Join our team at Factors Group, where we’re committed to promoting health and sustainability through natural products We’re seeking a passionate Product Information Specialist to deliver exceptional support and education to retailers, consumers, health professionals, and internal staff while upholding our seven core values, including sustainability for people, planet, and profit.
At Factors Group of Companies, we don't just create products; we craft experiences that resonate with our customers. Our commitment to Sustainability (people, planet, and profit) is at the core of everything we do. We're a diverse team of creative minds, united by the drive to make a positive impact and revolutionize the industry.
We are a well-established and growing BC business and one of Canada’s leading manufacturers of nutritional supplements, dedicated to enhancing the wellbeing of our customers.
**You’re good at**:

- Responding to customer inquiries professionally and promptly.
- Providing clear, accurate information on health, nutrition, product details, and safety precautions.
- Logging and tracking inquiries in a CRM system, aiming to resolve issues within 24 hours.
- Collaborating with internal teams to address customer concerns efficiently.
- Documenting and managing adverse event reports with precision.
- Delivering engaging product training and support to internal staff.
- Identifying and reporting trends to improve customer experience.
- Adhering to safety policies, Standard Operating Procedures (SOPs), and current Good Manufacturing Practices (cGMP).

**What you have**:

- A bachelor’s degree in nutrition or a related field (preferred).
- Registered Holistic Nutritionist (RHN) designation (preferred).
- At least 2 years of experience in the natural food industry (preferred).
- Knowledge of current Good Manufacturing Practices (cGMP) and FDA regulations for dietary supplements (asset).
- Proficiency in Microsoft Office (Word, Excel) and strong computer literacy.
- Strong understanding of natural health and/or Natural Factors products.
- Excellent verbal and written communication skills in English.
- Superior listening skills with the ability to address specific customer concerns.
- A customer-service-oriented mindset, staying calm and positive under pressure.
- Meticulous attention to detail, strong organization, and time management skills.
- Ability to work independently and collaboratively in a team environment.
- An equivalent combination of education and experience may be considered.

**What’s in it for you**:

- Be part of a purpose-driven company committed to sustainability and health.
- Engage with a diverse group of stakeholders, from consumers to health professionals.
- Develop your expertise in natural health products and customer relationship management.
- Work in a supportive environment that values collaboration and professional growth.
- Contribute to meaningful customer experiences that make a difference.

**What you get**:

- Competitive salary and benefits package.
- Opportunities for professional development and training.
- A collaborative and inclusive workplace culture.
- Access to our natural health products and resources.
- The chance to align your career with your passion for health and sustainability.

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.