Client Experience Coordinator

4 days ago

Ottawa, Canada Invest OttawaBayview Yards Full time

**CLIENT EXPERIENCE COORDINATOR**

**INVEST OTTAWA - VENTURE DEVELOPMENT TEAM**,**EARLY STAGE PROGRAMS**

Do you love the idea of working with start-ups? Do you get inspired by helping others succeed? Are you interested in helping build an amazing community?

**JOB SUMMARY**:
Reporting to the Senior Manager, Early Stage Programs, you will ensure our startups are leveraging Invest Ottawa’s business acceleration programs and services to maximize their potential (from the IO Pre-Accelerator to new programs such as SheBoot). As the first point of contact for early-stage tech companies, you will be involved in setting the culture and making pivotal suggestions for programming improvements and event coordination to engage the ecosystem in a meaningful and impactful way.
- 10 days per month required in the office at Bayview Yards
- Corporate Pay Band A: $44,000 - $66,000
- Hiring Salary Range: $50,000-$55,000
- Reason for opening: Vacancy in the existing role

**KEY RESPONSIBILITIES**:

- Support Invest Ottawa client companies from onboarding through program completion, including engagement with advisors
- Update client information, progress, and key metrics in Microsoft Dynamics
- Lead Ignition and early stage events/workshops: manage communications, RSVP lists, food & beverage and technical needs
- Identify and recruit clients for various early-stage programs
- Assist in administrative duties (example: coordinating advisor and client meetings, creating surveys, completing expense reports, etc. )
- Make programming and event recommendations to Venture Development management based on client surveys, observations and client conversations
- Manage relationships with key stakeholders in the Ottawa entrepreneurial ecosystem
- Represent the Venture Development team at community events
- Be the Chief Everything Officer (CEO), find opportunity in every task and support the company and team

**DESIRED SKILLS & EXPERIENCE**:

- Post-secondary education in business management, operations, event management or related discipline
- Conducts business in a professional manner at all times, leading by example with a positive team attitude in all aspects
- Strong commitment to providing exceptional customer experiences for clients, visitors and industry partners
- Clear verbal and written communication skills
- Attention to detail with a strong willingness to learn
- Assertive, confident, flexible, and thrives under pressure
- Excellent organizational, trouble-shooting, and interpersonal skills
- A self-starter that can work under mínimal supervision
- Hybrid role meaning some days in the office, some days at home
- best of both worlds

At Invest Ottawa and Bayview Yards, we are focused on doing better and committed to leading by example because it’s what’s best for us, our culture and our community.

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