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Technical Support Analyst

3 weeks ago

Regina, Canada Regina Catholic School Division Full time

Operational Management
- Provide Tier 1 Help Desk services to Regina Catholic Schools’ technology users
- Provide customer first point of contact support and issue resolution
- Provide workstation troubleshoot and support services
- Assist in asset management including computer equipment service and repair history
- Install and configure computer related hardware and software
- Assist in the implementation and upgrading of network cabling
- UPS installation and maintenance
- Workstation imaging and deployment

Strategy and Planning
- Conduct research and evaluate/recommend device requirements for procurement and deployment efforts
- Accurately document instances of hardware failure, repair, installation, and removal
- Support development and implementation of new computer projects and new hardware installations
- Recommend, schedule, and perform computer hardware and peripheral equipment improvements, upgrades, and repairs
- Assist in the creation and maintenance of processes, procedures, and documentation
- Understand the school division’s goals and objectives
- Train staff in the use of division-supported hardware and software
- Deploy and support mobile device management software

Other duties as assigned by the Technical Services Manager and/or Chief Information Officer

**Job Type**: Permanent

**Salary**: $30.69-$34.84 per hour

**Benefits**:

- Company pension
- Employee assistance program
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- REGINA, SK: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical support: 3 years (preferred)

Work Location: One location