Hydro Mechanical Specialist

The Organization De Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing and flight training. DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide. Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future. Position Summary De Havilland Aircraft of Canada is currently searching for a Hydro Mechanical Specialist to join the Dash 8 In Service Engineering Technical Support team. This position is responsible for providing technical expertise and solutions for in-service issues related product safety, reliability and maintainability of the aircraft. **Key Responsibilities**: Manage technical requests to meet committed turnaround times/customer requirements. This will include supporting AOG requests, troubleshooting assistance, action plans and technical solutions that have short turnaround times. Monitor fleet data and report on findings and provide recommendations to manage diverting trends Conduct and coordinate redesign investigations, root cause analyses and corrective actions of fleet issues, which may lead to procedural and/or product changes Work with Suppliers and internal groups to develop and manage project schedules to achieve customer commitments Create deliverable such as In-Service Modsums, All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In-Service Activity Reports and other fleet communications Prepare reports and communication packages to support customer meetings, regional reviews, conferences, working groups and other initiatives Provide on-site assistance at operators' facilities as required **Education and Experience**: Engineering degree or AME license or a strong aviation technical background A minimum of five (5) years' experience in aviation manufacturing, vendor or airline maintenance and airline environment Customer Service, strong written and oral communications skills are essential Must be able to work with a minimum supervision and with cross functional teams Familiarity with the De Havilland Dash 8 aircraft family **Skills**: You have a strong working knowledge of Aircraft systems, Avionics' and Structures and you are able to "think on your feet" in an extremely fast-paced environment You are able to travel internationally on short notice and you are very flexible in terms of working hours to support a 24/7/365 days operation You demonstrate exceptional ability to deal effectively with Customers, in somewhat stressful circumstances You have exceptional organizational and presentation abilities You are a dynamic oral and written communicator, with strong people skills You are able to work independently or as part of a team Strong interpersonal and written communication skills are essential Customer support experience is a definite asset At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation and disability, are encouraged to apply. At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply.