IT Support Level 2

1 week ago

Markham, Canada Stack IT Full time

Level 2 tickets O365 Windows Exposure to networking.
- Access to server, Active Directory, SharePoint, and Access base controls Person who is passionate, resourceful, and comes up with solutions.
- MSP background is an asset
- Clients are within the GTA ConnectWise ticketing tool Rather have good personalities and people and build their skills.
- Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.
- Always maintain a high level of Customer Service.
- Work with all personnel and outside contacts to satisfy clients and achieve company objectives.
- Maintain work areas (internal & on client site) in a clean and organized manner.
- Develop plans or make suggestions to reduce rework with the aim of eliminating rework.
- Thorough understanding of ConnectWise for service delivery purposes.
- Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls.
- Enter all work (internal and customer related) into ConnectWise Manage via tickets or activities.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- VRSP
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Supplemental pay types:

- Bonus pay
- Overtime pay

COVID-19 considerations:
Virtual Interviews

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Help desk level 2: 5 years (required)
- Computer hardware: 3 years (preferred)
- Fortinet Firewalls: 2 years (required)
- IBM: 2 years (preferred)
- Apple, Datto and Barracuda: 2 years (preferred)
- Microsoft solutions: 2 years (preferred)
- Communication skills: 1 year (preferred)

Licence/Certification:

- Microsoft 100 (required)
- Microsoft 101 (required)

Willingness to travel:

- 50% (preferred)

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