Acting Store Manager Pacific Centre

Selling and Service
- Understands organizational objectives and makes decisions that align with Company priorities and values
- Endorses, models and develops team to deliver Coach’s Selling and Service expectations
- Manages sales strategies, initiatives and growth across all categories
- Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
- Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
- Sales/productivity goals: sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
- Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution
- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
- Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives
- Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
- Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
- Coaches team on how to incorporate trends into their selling experience with customers
- Influences customer’s purchase decisions by balancing patience and assertiveness
- Sensitive to customer and team’s needs and tailors approach by reading cues
- Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking
- Encourages team to build long-term relationships with customers to drive business
- Develops both self and individual product knowledge skills and remains aware of current collections
- Protects and drives the needs of the business at all times
- Understands the positive sales impact staffing has on the business; recruits and hires accordingly
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
- Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment
- Creates enthusiasm and positivity for a shared vision and mission
- Leads by example
- Demonstrates confidence when leading the team and managing the store
- Takes initiative; has a high level of ownership and accountability for results of self and others
- Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate
- Builds trusting relationships with peers and team
- Acts as advocate for the team and Brand Workplace and Environment (continued)
- Is adaptable and flexible to change
- Switches gears based on the needs of the business both seamlessly and pro-actively
- Welcomes feedback and adapts behaviors as appropriate
- Maintains a calm and professional demeanor at all times
- Fosters an environment of teamwork and collaboration
- Creates short and long-term strategies to achieve personal metrics and performance
- Uses available resources to make informed decisions and takes appropriate partners when necessary
- Utilizes Company tools to keep self-informed
- Delegates and empowers others
- Recognizes and values individual performance and communicates appropriately
- Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff
- Resolves performance problems using appropriate communication, coaching and counseling techniques
- Recruits, interviews, selects, on boards and retains top talent
- Acknowledges and reinforces the importance of how all roles contribute to the success of the store

Operations
- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
- Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)
- Writes schedules to maximize business by scheduling right people, right place, right time
- Interacts and communicates with supervisor(s) on a regular basis to keep them informed
- Maintains interior and exterior upkeep of the build