Lead, Service Desk

2 weeks ago

Burnaby, Canada Svante Full time

**Location**: 8800 Glenlyon Pkwy Burnaby, British Columbia

**Career Level**: Management Level 1 (M1)

**Who are we?**

Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against climate change that will accelerate the global transition to a lower-carbon economy.

The growing success of our company is owed to our commitment to our people, our emphasis on our values, and our innovative technology. Passion is put into what we do every day.

**Purpose of the Role**

**Required Skills and Qualifications**
- You have a minimum of 5 years of experience in IT Tier 1 and Tier 2 support, combined with a minimum of 3 years of experience leading a small service desk team and managing staff.
- You are certified in a relevant field such as ITIL, CompTIA A+, CompTIA Network+.
- You have hands-on experience with configuring and supporting Windows desktop OS, Office 365 installation, Active Directory user management, and other relevant technologies for end users.
- You have excellent customer service, verbal, and written communication skills.
- You are a quick learner with a strong ability to troubleshoot and have collaborative problem resolution skills.

**What Success looks like in this role**
- You will manage, report on, and improve performance of Digital Business service desk function.
- You'll provide people and technical leadership to service desk team for day-to-day operations.
- You'll oversee Digital Business Service Desk processes, including users’ access (non-privileged) management, onboarding and offboarding, the procurement for approved end user hardware, and software & asset management.
- You will drive efficiency and Lean IT concept by developing and implementing process automation and integration to reduce manual and repetitive tasks.
- You'll support the development of IT and Cyber Security processes and procedures.

**Equal Employment Opportunity Statement**Pay Equity Statement**
- Svante believes in pay equity, fairness and transparency, and so we include a salary range within the job posting. Our salary ranges are determined by role, level, and location._
- Base pay is one part of the Total Rewards that recognize employees for their performance and contributions. In addition to Base Pay, Svante provides comprehensive benefits to employees such as Restricted Share Units, Extended Health and Dental Plan, Retirement Saving Plan, free access to a Fitness Centre and more_

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