Service Desk Technician

2 weeks ago

Burnaby, Canada NTT DATA Full time

**Req ID**: 68610

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be

We are currently seeking a Service Desk Technician - Auxiliary to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

**Purpose of Position**

The Service Desk Technician provides assistance for information systems technology and resolution of routine and non-routine problems remotely and occasionally on-site as needed.

**Accountabilities**
- Uses a systematic problem-solving process to diagnose problems and resolve
- Provides technical advice and guidance to users in the operation of software and hardware, as well as operating and network systems
- Logs calls to record details in the ticketing system to provide problem determination, trend analysis, escalation, and timely resolution
- Consistently produces high quality incident and call tickets
- Assigns incidents and service requests appropriately to other support groups that cannot be resolved at the service desk
- Authors and reviews technical documentation and knowledgebase articles
- Keeps Manager informed of high priority issues and problems

**Qualifications**
- 1 year Troubleshooting and resolving PC hardware, software, and network issues, including Microsoft Windows Operating System issues.

**Financial Responsibility
- No financial responsibility.

**Direct Supervision
**No supervisory responsibility

**Project/Team Leadership or Training
**No Team Lead/Training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to an union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

**About NTT DATA Services**

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**

**to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

  • Service Desk Technician

    1 week ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68282 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUXILIARY to join our team in Burnaby, British Columbia (CA-BC), Canada...

  • Service Desk Technician

    3 days ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 69069 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUX (Hybrid) to join our team in Burnaby, British Columbia (CA-BC), Canada...

  • Service Desk Technician

    2 weeks ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68259 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - FULL TIME REGULAR to join our team in Burnaby, British Columbia (CA-BC), Canada...

  • Help Desk/onsite Technician

    2 weeks ago

    Burnaby, Canada Unified Tech Solutions Inc. Full time

    **Overview** **Duties** - Provide technical support for hardware and software issues across various operating systems, including MacOS. - Setup, maintain, troubleshoot and administer local area networks (LANs), wide area networks (WANs), and related computer workstations and peripheral equipment. - Evaluate and install computer hardware, networking software...

  • Service Desk Analyst

    2 weeks ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5685** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...

  • Order Desk/customer Service

    1 week ago

    Burnaby, Canada PBF Pita Bread Factory Full time

    **About the Company** PBF Pita Bread Factory specializes in the development and manufacturing of conventional and organic ethnic baked goods including Pita, Tortillas, Bagels, Naan, Pies, Cookies, & Pizza Pretzels. PBF offers branded, private label, and co-packing services to Canadian and US customers. We are currently looking for a Order Desk/Customer...

  • Av Services Technician

    1 week ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **Learning and Teaching Centre** is seeking a **regular, full-time (1.0 **FTE**) AV Services Technician**.This position is responsible for providing a wide range of audiovisual and related IT technical support services for BCIT’s main and satellite campuses. Duties include installation, trouble-shooting and maintenance of multiple product lines...

  • Registered Pharmacy Technician

    2 days ago

    Burnaby, Canada Pharmacy Technician Society of British Columbia Full time

    Registered Pharmacy Technician page is loaded## Registered Pharmacy Technicianlocations: Script Care Pharmacy - Burnaby BCposted on: Posted Yesterdayjob requisition id: R-00035668As a valued member of an innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by...

  • Service Desk Analyst

    2 weeks ago

    Burnaby, Canada Umbrella IT Services Full time

    **About you**: Are you a driven individual looking to develop your passion for technology, expand your knowledgebase, and provide businesses and organizations with innovative I.T. solutions while working with a growth-oriented team? If so, this opportunity could be for you! **Role Overview**: Umbrella I.T. Services is looking to hire a Service Desk Analyst...

  • Service Desk Analyst

    1 week ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s** Information Technology Services**department is seeking a **regular, full time (1.0**FTE**) Service Desk Analyst (Tier 3/Senior).**The IT Services department requires a confident, customer-oriented, resourceful, and enthusiastic Senior Systems Analyst (SSA) to function as part of their Service Management - Service Desk Team. IT Services is a...