Director, Clinical Director of Quality and Risk Management

Job Number:

- J0425-0338
- Job Title:

- Director, Clinical Director of Quality and Risk Management
- Job Type:

- Permanent Full Time
- Job Category:

- Management
- # of Open Positions:

- 1
- Department:

- Quality and Risk Management and Privacy/Patient Relations
- Union Group:

- Non-Union
- Date Posted:

- April 29, 2025
- Closing Date:

- May 6, 2025
- Salary:

- $125,443.50 - $144,475.50/Year
- Job Level:

- 3
- Hours/week:

- 37.5
- Shift(s):

- Monday to Friday, Days
- FTE:

- 1
- Site:

- Main Hospital
- Travel Required:

- No
- Internal ID:

- N-24-25

Reporting to the Vice President of People, Quality, and Mental Health Services, the Clinical Director of Quality and Risk Management provides leadership for the Quality, Risk, Patient Relations and Interprofessional Practice. The Clinical Director will provide internal expertise, leadership, and oversight for leading the planning, development, and execution of functions in the areas of Quality, Risk Management, Legal, Ethics, Research, Patient Relations, Interprofessional Practice, and assigned Clinical Programs.

Pembroke Regional Hospital serves the diverse health care needs of residents of Pembroke and the surrounding communities. In accordance with our mission, vision and values, and following catholic tradition we strive to provide safe, quality care in a compassionate and caring setting. We respect the rights of our patients to be treated with dignity and respect, and believe that patients are an integral part of the health care team. As leaders in health care delivery, we are committed to lifelong learning, continuous improvement, and healthy living.

**REQUIREMENTS**:

- Master’s degree in relevant field of student e.g. health care administration/leadership, health quality, quality improvement, clinical risk management, patient safety, organizational development or one of the clinical disciplines preferred.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Minimum of five (5) years’ of experience in a progressive leadership role that includes managing change, leading programs in quality improvement, risk management, or patient safety experience.
- Management and/or leadership experience in a healthcare setting preferred.
- Excellent leadership and team-building skills with ability to motivate and coach staff in a demanding environment with critical deadlines.
- Excellent interpersonal and presentation skills, including written/verbal communication skills.
- Demonstrated ability to problem-solve and prove sound judgement in decision-making processes.
- Extensive knowledge of Microsoft Office suite of programs and relational databases.
- Excellent interpersonal, oral and written communication skills.
- Ability to manage deadlines.
- Ability to coach, mentor and motivate teams.
- Embodies the LEAN ideology by actively and continually seeking opportunities for continuous improvement
- Must have demonstrated ability to meet the attendance standards of the Hospital

**RESPONSIBILITIES INCLUDE**:

- Coordinate the planning, execution, evaluation and reporting of activities related to corporate quality improvement requirements consistent with PRH strategy, e.g., Accreditation Canada surveys and Quality Improvement Plan submissions. This requires adhering to timelines, achieving milestones, preparing status reports and presentations to the PRH executive, leadership, board, and board committees and to external organizations such as Accreditation Canada and Health Quality Ontario and Ontario Ministry of Health.
- Oversee the design, implementation and evaluation of an effective and integrated clinical risk management program that meets the needs of PRH. The program includes but is not limited to clinical risk assessment, prioritization, monitoring, and reporting; and ensuring the effectiveness of risk management activities such as contract and policy administration, seeking legal advice in response to claims, liaison with police and process servers regarding law enforcement matters, and consultation and education on clinical risk management issues.
- Monitor, report on, and oversight of the Hospital’s patient relations strategies and initiatives in collaboration with the Manager of Quality and Patient Relations, ensuring alignment with organizational standards for patient-centered care, service excellence, and continuous improvement.
- Provide strategic leadership and operational oversight for the assigned Clinical Departments or Programs, ensuring integration of services, regulatory compliance, and alignment with organizational goals and values.
- Support organizational privacy practices by promoting compliance with privacy legislation, and collaborating with the Privacy Officer to address privacy-related concerns and incidents.
- Chair of the Patient and Family Advisory Council (PFAC).
- Foster strong relationships and close collaboration among all levels and