User Support Technician

7 days ago

Richmond, Canada Canada Shaws Consulting Inc. Full time

Education:

- Expérience:

- **Education**:

- College/CEGEP
- ** Tasks**:

- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- ** Computer and technology knowledge**:

- Networking software
- Networking hardware
- Networking security
- Internet
- Security software
- Multimedia software
- Word processing software
- Mail server software
- Communication software
- Image editing software
- Programming software
- Software development
- MS Office
- MS Windows
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- ** Experience**:

- 2 years to less than 3 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 35 hours per week

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