User Support Technician

3 days ago

Richmond, Canada ECS Electrical Cable Supply Ltd. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: 2 years to less than 3 years
**Work setting**:

- Telecommunications industry
- Private company, corporation or industry
- Office building
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
**Work conditions and physical capabilities**:

- Sitting
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
**Long term benefits**:

- Maternity and parental benefits
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Wellness program

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