Medical Office Assistant

General Summary of Duties:

- Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff.
- Work in all areas of the medical centre including Urgent Care, Central Booking Department and Medical Reception for Family Physicians and Specialists.

Typical Physical Demands:

- Work may require sitting/standing for long periods of time; also stooping, bending and stretching for files and supplies.
- Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, use a telephone, copier, and such other office equipment as necessary.
- Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
- It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

Typical Working Conditions:

- Work is performed in reception area. Involves frequent contact with patients.
- Fast Paced
- Ability to multi-task required
- Contact involves dealing with sick people.

Examples of Duties: (This list does not include all of the duties assigned)
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Verify and update personal/OHIP/insurance information in the EMR
- Maintains appointment schedules and follows office scheduling policies.
- Answers telephone, screens calls, takes messages, books appointments and provides information.
- Responsible for completing all necessary test requisitions and other forms accurately.
- Sorts and delivers mail, medical records, and other correspondence.
- Screens visitors and responds to routine requests for information.
- Maintains work area in neat and orderly manner.
- Must be familiar with specimen collections for tests giving appropriate instruction for correct collection when needed.
- Brief history of patients including height, weight, urine testing, vision testing, blood pressure, etc.
- Ensures exam rooms are stocked with supplies
- Assist with routine procedures such as pap smears, biopsies, etc. Be in the room, hand swab, specimen, etc.
- Give patients appropriate instruction for specimen collections for tests.
- Handling specimens and preparing them for lab drop-off.
- Do hospital billing and office billing as required.
- Put patients in exam rooms.
- Physical cleaning of all surfaces in the exam rooms and patient areas
- Surgical booking - organization of patients.
- Book referral appointments.
- Set up appointment schedule for physicians on computer terminal.

Knowledge, Skills, & Abilities:

- Excellent communication and interpersonal skills
- Knowledge of business office procedures, medical terminology, laboratory procedures
- Strong organizational, time management and multitasking abilities
- Proficient in using a computer and electronic medical records (EMR) systems (preferably Telus PS Suite)
- Skill in greeting patients and answering the telephone in a pleasant and helpful manner
- Excellent command of the English language, both verbal and written communication
- Ability to maintain professionalism and confidentiality at all times

**Education**:

- College with Medical Office Administration or related Diploma preferred.

**Experience**:

- Prefer one year of work experience
- Strong computer skills with experience using Electronic Medical Record systems (preferably PS Suite) an asset.

**This position is full time up to 37.5 hours per week. Occasional evenings and weekends may be required.**

**Glazier Medical Centre is a busy multi-disciplinary medical clinic. This role will act as a Float - working in various offices/departments within the clinic. As such, we are looking for a fast-learner who has strong computer and EMR skills, exceptional interpersonal/communication skills, and a strong desire to learn/grow within our clinic.**

**Job Types**: Full-time, Permanent

Pay: $19.51-$23.13 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee assistance program
- Life insurance
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- medical office: 1 year (required)

Work Location: In person