Facilities and Maintenance Manager

**Role Title**: Facilities and Maintenance Manager

**Reports To**:Venue and Operations Manager

**Company**: Ingaged Creative Productions Inc.

**Department**: The Outset, Facility and Venue Operations

**Work Structure**:Full-Time, On-Site, Permanent

**Role Overview**

The Facilities and Maintenance Manager plays a central role in supporting the functionality, safety, and cleanliness of The Outset and the broader 610-612 Simpson Street properties operated by Ingaged Creative Productions Inc. This role provides both hands-on and strategic leadership in maintaining the physical infrastructure of the venue and office spaces, overseeing essential services such as building maintenance, parking lot operations, vendor coordination, regulatory compliance, and long-term facility planning.

supervising contractors, and managing budgets. This position also includes training to act as a designated bylaw officer through the City of Thunder Bay for parking lot enforcement.

**Key Responsibilities**

**Facility Oversight and Property Management (30%)**
- Oversee day-to-day building care across The Outset and 610-612 Simpson Street

properties.
- Respond promptly to daily maintenance needs, urgent repairs, and operational concerns raised by team members, tenants, or guests.
- Conduct routine inspections of all indoor and outdoor spaces, prioritizing safety,

cleanliness, and functionality.
- Perform and/or coordinate routine maintenance and seasonal upkeep (e.g., filter

replacements, window cleaning, ice and snow removal, waste disposal and minor

landscaping).
- Manage building systems such as thermostats, smart lighting (as installed), and physical access/security.
- Coordinate or perform repairs related to plumbing, HVAC, lighting, minor construction, and fixtures.
- Demonstrate professionalism and diplomacy in tenant, community, and client relations.

**Proactive Maintenance and Long-Term Planning (30%)**
- Develop and implement a preventive maintenance plan, including daily, weekly, and

seasonal checklists.
- Draft and manage a bi-annual building maintenance and operations budget, reviewed quarterly with the Venue and Operations Manager.
- Maintain an updated inventory of tools, cleaning supplies, and materials required for

ongoing operations.
- Collaborate with the Event and Systems Technologist to identify and implement facilities management tools or platforms (e.g., Airtable, shared trackers).
- Recommend capital improvements or upgrades based on building inspections, usage

trends, and future plans.
- Produce clear maintenance logs, spending records, and reports for leadership.

**Vendor and Contractor Coordination (15%)**
- Act as the primary point of contact for applicable third-party service providers (e.g.,

electricians, plumbers, HVAC technicians, waste services).
- Request and compare vendor quotes for required work, repairs, or service contracts.
- Oversee work completed by contractors, ensuring service standards are met and

disruptions are minimized.
- Maintain a digital log of contractors used, performance notes, and timelines for future reference.

**Parking Lot Management and Enforcement (10%)**
- Serve as the designated parking enforcement representative for The Outset’s lots, with formal training provided by the City of Thunder Bay.
- Enforce parking policies through internal warnings, signage, and—where

applicable—ticketing or towing.
- Maintain a respectful and safety-first approach to public and tenant-facing enforcement.
- Support snow removal and surface maintenance to ensure safety and accessibility

year-round.

**Event Support and Working at Heights (10%)**
- Assist with event preparation, including setup of equipment, venue cleanliness, and A/V or lighting access where appropriate.
- Respond to building-related issues during events (e.g., lighting outages, urgent repairs, spills).
- Operate lifts or use ladders for tasks requiring work at height (e.g., light fixture

adjustments, signage, maintenance of high surfaces), following safety protocols.
- Maintain and store all necessary safety equipment (e.g., harnesses, fall protection gear).

**Administration and Regulatory Responsibilities (5%)**
- Track maintenance requests, supplies used, inspections performed, and repairs

completed using a shared system (e.g., Airtable or spreadsheet log).
- Provide regular status updates to the Venue and Operations Manager on operational

needs, risks, and recommendations.
- Liaise with regulatory inspectors, tenants, and vendors as required.
- Support or coordinate compliance with specific regulatory and inspection schedules

(e.g., fire code, health and safety, building inspections), including insurance-related

maintenance requirements.
- Contribute to department development, including SOPs and staff onboarding as future

capacity grows.

**Qualifications and Experience**
- 3-5 years of experience in facilities, building maintenance, custodial leadership, or a

similar role.
- Knowledge of plumb