Boutique Assistant Manager

1 week ago

Toronto, Canada Nestle Full time

Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us. Here’s why we think you should choose us: - Competitive wage + Quarterly and Annual Bonus - Complete family benefits package that starts on day 1 - Health and dental - Massage - Pension plan with a generous employer’s contribution - Extensive mental health coverage - Health Spending Account - EAP - Free coffee machine + Monthly Nespresso credit - Exclusive employee discounts - Free unlimited coffee during working shifts - Supportive and intentional career development adapted to your personal goals - Excellent training and growth opportunities - And much more Position summary We are looking for a Boutique Assistant Manager at our Queen Street location. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations. A day in the life **As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to**: **Leadership/Team Management**: - Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives; - Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image; - Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations; - Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals. **Operations**: - Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety; - Monitor and manage schedules to ensure boutique operations and customer service goals are met; - Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager; - Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management; - Support stock team by performing spot checks and assisting with inventories and deliveries. **Sales and Customer Service**: - Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique; - Maximize guest frequency, sales and acquisition of new customer in the boutique; - Maximize capsule, accessories and machines sales in the boutique; - Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan. What will make you successful - 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset - Demonstrated ability to plan, prioritize, and multitask - Strong team-building skills with a history of effective coaching and development - Effective time management, communication, problem-solving and analytical skills - Passionate about coffee and sustainability - Experience in the food or coffee space is an asset - Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.**Nespresso Canada, a division of Nestle Canada

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