Boutique Manager

2 weeks ago

Toronto, Canada Montblanc North America Full time

Toronto, ON, CA- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

At Montblanc North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

**BOUTIQUE MANAGER - MONTBLANC, YORKDALE**

**Overview**:Execute and promote the Montblanc brand.

**Primary Responsibilities**:

- Achieve sales budget and diversification targets
- Recruit, develop, and retain sales associates
- Maximize sales potential by coaching sales associate behaviors on the sales floor and in the back room
- Develop and review sales associate performance goals
- Create annual business plans
- Provide the highest levels of customer service to stimulate sales growth
- P & L management including monitoring and controlling boutique business expenses to improve results; manage controllable expenses
- Manage operational execution (Policy and Procedure)
- Ensure Loss Prevention policies and practices are being followed

**Qualifications**:

- At least 5+ years of retail management experience
- Affinity for luxury goods; watches and jewelry experience is a strong plus
- Demonstrated leadership abilities
- Ability to manage a P&L
- Strong clienteling skills
- Strong floor management skills
- Resourceful; problem solver
- Strong communicator
- High level of etiquette - business and social
- Highly customer oriented, results driven, goal oriented

**Computer Skills**:

- Expert computer skills - Microsoft: Word, Excel, PowerPoint, Outlook
- SAP knowledge preferred
- CRM systems

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

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