Manager, Stewardship

**Title**:Manager, Stewardship
- **Department**: Advancement
- **Reports to**: Executive Director, Donor Communications, Accountability & Impact
- **Location**: 2075 Bayview Avenue, Toronto, ON M4N 3M5

Sunnybrook is a premier academic health sciences centre, fully affiliated with the University of Toronto, with a vision to invent the future of health care. Our mission is to care for our patients and their families when it matters most.

From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community. Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada's largest trauma centre.

Our five strategic areas of focus are:

- Brain Sciences
- Cancer
- Heart and vascular
- High risk maternal and newborn
- Trauma

**Position Description**

The Donor Relations, Stewardship & Communications department provides services and experiences that deepen donor engagement with Sunnybrook. The Manager, Stewardship, under the leadership of the Executive Director, Donor Communications, Impact & Accountability will oversee all aspects of stewardship and donor recognition, providing strategic guidance to a team of professionals.

The incumbent will work closely with members of the Philanthropy, Community Engagement, Donor Relations & Communications and Knowledge & Systems teams to oversee gift acceptance and acknowledgement, donor recognition, donor communications and report, donor events and experiences, and other stewardship activities.

**Accountabilities and Responsibilities**
- Understand the Sunnybrook brand, strategic direction of the Foundation and hospital priorities
- Acquire, maintain and share knowledge and understanding of the organization and all projects and programs funded by the Foundation
- Remain abreast of best practices in the field with respect to donor recognition and stewardship
- Oversee, mentor and manage the workflow and performance of a team of five professionals
- Ensure that all obligations outlined in donor agreements are fulfilled in a timely manner, and monitored and tracked in Raiser’s Edge
- Collaborate with the Executive Directors, Philanthropy to develop and execute stewardship strategies for major donors
- Oversee the preparation of gift agreements for endowments and other major gifts
- Ensure gift acknowledgement and donor recognition policies and guidelines are consistently reviewed and updated for best practices
- Manage the donor naming opportunities inventory for physical space in the Hospital and oversee all naming opportunities including spaces, named funds, Chairs etc.
- Collaborate with the Senior Manager, Donor Communications on print and electronic communications to and about the impact of donor giving
- Manage the preparation and delivery of stewardship and fund reports to approximately 350 donors annually
- Oversee the coordination of donor recognition events with the Manager, Events
- Define, create, review and implement processes
- Work in collaboration with the Executive Director to devise annual business and operational plans
- Provide direction in the information, analyses and reporting on all team activities
- Uses vital metrics to achieve higher retention rates and donor satisfaction. Tracking metrics to assess donors' current engagement and activity to determine which efforts have the most significant business impact.
- Perform other duties as needed

**Skills and abilities required**:

- Leadership acumen to manage, coach, train and motivate staff
- Strong interpersonal and relationship-building skills
- Detail oriented with a high degree of accuracy
- Excellent oral and written communications skills
- Maintains confidentiality without exception and proven ability to handle sensitive and confidential situations, demonstrate poise, tact and diplomacy
- Highly organized and flexible with the ability to manage multiple priorities, tasks and relationships in a fast-paced professional environment
- Proven track record in providing excellent client service
- Ability to understand donor needs and to think strategically about donor engagement
- Effective manager with the proven ability to manage multiple projects over varying timelines, demonstrating excellence in prioritization and problem-solving
- Intellectual curiosity and possess an innate desire to learn and lead change
- Analytical and problem solving skills and proven ability to research and summarize information
- Understanding of current and emerging best practices in stewardship and donor engagement

**Position Requirements**:

- Post-secondary education
- 5+ years of progressive stewardship and donor relations experience, preferably in a healthcare or other complex organization
- 2+ years of management experience
- Strong interpersonal and relationship-building skills
- Excellent writing, communication