Solution Support Implementer

**What's the role?**:
The Solution Support Implementer (SSI) is instrumental in the flexibility and execution of Solutions implementations for both large and jumbo Fleet as well as the ONTrack software. The SSI will work closely with, and support, the Solution Success Specialist (SSS) and AM/RM to execute the ONTrack implementation, including asset management, inventory management, employee certifications, and equipment maintenance, and training of client personnel on the phone app. The SSI will often work independently on jobsites tagging assets, training client personnel, and ensuring data uniformity. They will work closely with Hilti personnel in preparation for large and jumbo Fleet opportunities, through tagging and kitting.

**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

**What does the role involve?**:
Solutions Implementation Preparation
- Assist the Solution Success Specialist (SSS) in pre-implementation activities to design the optimal solutions for each customer’s implementation plan

Solutions Implementation Execution and Customer Trainings- Assist the SSS in the implementation process across all relevant customer sites, including office, warehouse, jobsite, vehicles, etc.
- When directed, visit construction jobsites and offices to train customers and provide expertise on the use of, and challenges in, device management and proper tagging practices of ONTrack software
- Produce sales leads and customer intel for AMs and RMs at the close of implementation

Support Ongoing Customer CARE (After Initial Implementation)- Act as a support option to execute the care process by working as system experts to existing customer base either in person or virtually to ensure customer success by executing additional trainings and support based on individual customer needs

Warehouse Tagging- Work closely with distribution center personnel to pre-tag and kit fleet tools, as well as upload data to ONTrack where applicable

Train New Team Members- Assist with the training of new SSI team members on tagging, data entry and phone app training

General- Work independently from a home office
- Additional duties as assigned

This is the cutting edge of corporate innovation, where the pace is fast, fun, energetic and inspiring.

**What do we offer?**:
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

**What you need is**:

- High School Diploma or GED, required
- Equivalent work experience, preferred
- Ability to adapt to a fast-paced, dynamic environment
- Ability to thrive both independently and in a team environment
- Ability to learn quickly and meet deadlines
- Strong verbal and written communication skills
- Strong organization and time management skills
- Strong attention to detail
- Proficient computer skills including MS Office Suite and smartphones
- Must maintain a professional business appearance in accordance with HNA dress policy at all times
- Capability to get to warehouse and jobsites, and occasionally travel domestically
- French language ability, preferred

**Who should apply?**:
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Warehouse and jobsite conditions.
Up to 80% domestic travel, when required.

**Adverse Working Conditions**:
Job requires walking on simulated construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs

Simulated construction jobsites may also lead to exposure of excessively loud noises; ear protection is strongly encouraged and may be required on some simulated jobsites
High occurrence of sitting, standing, bending while conducted training exercises

**Safety Equipment Required**:
Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti and Canadian Occupational Health and Safety Regulations (COSHR)

**Physical Requirements**:
Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 50 pounds