Customer Service

3 days ago

Surrey, Canada Bouygues Energies and Services Canada Limited Full time

Bouygues Energies & Services, a leading provider of facility management services across Canada, is seeking casual Customer Service/ Help Desk Operators to work at the RCMP Divisional Headquarters located in North Surrey, BC. The facility is a state-of-the-art, 35-acre multi-building complex that has won several awards.

Reporting to the Help Desk Supervisor, the duties of the Help Desk Operator are to provide the first point of contact between our company and our client, communicating politely and professionally while following procedures to respond to customer inquiries. As a casual Help Desk Operator, would not have set work shifts but would be asked to fill work shifts at various times and days based on your availability.

Why work with us? Aside from earning a competitive hourly wage of $25.99 per hour, plus shift premiums, employees who are working more than 20 hours per week will receive excellent health and dental benefits that are 100% paid by us. You will be eligible for sick leave, short and long-term disability benefits. The Company also offers an attractive group Registered Retirement Savings Plan (RRSP) and will match up to 5% of your salary. These benefits, and annual increases to your rate of pay, are detailed in the Collective Bargaining Agreement (CBA).

Please note that individuals working at this location must obtain a high-level government Security Clearance that may take several months to process. For this, you must have resided in Canada for at least five years and have no criminal record.

**DUTIES & RESPONSIBILITIES**:

- Determining and assigning type and priority of requests to ensure the work goes to the appropriate trade with the appropriate priority level, knowing when to escalate for immediate attention or supervisor intervention.
- Facilitating the planned maintenance program by printing off job dockets and returning to the system when complete.
- Communicating effectively with Management regarding emergency situations.
- Learning and maintaining the knowledge of contractual obligations and be able to interpret and explain operational policies and procedures to the client.
- Assisting in the preparation of reports and documents as required, maintaining confidentiality at all times.

KEY REQUIREMENTS
- Have previous customer service or call centre experience and be able to deal with inquiries in a calm, courteous, and effective manner.
- Have previous experience working with a computerized maintenance management system, preferably Maximo.
- Have strong oral and written communication skills.
- The ability to speak French fluently will be considered an asset.
- Have excellent multi-tasking and organizational skills.
- Be proficient in the use of Microsoft Office.
- Have a strong sense of confidentiality.

  • Customer Service Representative

    1 day ago

    Surrey, Canada Universal TV Service Centre Full time

    **Job Summary** **Responsibilities** - Provide accurate information regarding products and services. - Assist customers with order processing, returns, and exchanges. - Analyze customer needs and recommend appropriate solutions or products. - Utilize upselling techniques to enhance customer satisfaction and drive sales. - Maintain detailed records of...

  • Customer Service

    3 days ago

    Surrey, British Columbia, Canada Neurocatch Full time US$60,000 - US$90,000 per year

    NeuroCatch Inc. is a brain technology company focused on translating cutting-edge neuroscience into real-world solutions that help measure, test, and treat brain health. Our flagship platform provides an objective evaluation of cognitive function in minutes at the point of care, supporting clinicians, researchers, and performance teams across the globe.Our...

  • Customer Service

    3 days ago

    Surrey, British Columbia, Canada NeuroCatch® Full time $80,000 - $100,000 per year

    NeuroCatch Inc. is a brain technology company focused on translating cutting-edge neuroscience into real-world solutions that help measure, test, and treat brain health. Our flagship platform provides an objective evaluation of cognitive function in minutes at the point of care, supporting clinicians, researchers, and performance teams across the globe.Our...

  • Customer Service

    3 days ago

    Surrey, Canada True North Management Full time

    **NMI offers an exciting and challenging work environment that includes**: - Extended benefits available after your first 3-months - Regular wage reviews and performance feedback at 3, 6 and 12-month intervals - Staff prescription plan - A supportive and friendly, team-based environment - Fun team building events held throughout the year -...

  • Customer Service

    1 week ago

    Surrey, Canada True North Management Full time

    **TNMI offers an exciting and challenging work environment that includes**: - Extended benefits available after your first 3-months - Regular wage reviews and performance feedback at 3, 6 and 12-month intervals - Staff prescription plan - A supportive and friendly, team-based environment - Fun team building events held throughout the year -...

  • Outbound Sales Agent

    5 days ago

    Surrey, Canada Ninja Customer Care Inc Full time

    **Company Overview** Ninja Customer Care is dedicated to delivering exceptional customer experience and driving business growth through professional sales excellence. We are seeking a skilled and motivated **Outbound Sales Agent** to join our team. This position is ideal for individuals with proven outbound call center experience who are eager to contribute...

  • Customer Service Agent

    5 days ago

    Surrey, Canada Calimet Construction Ltd Full time

    Job Description: As a Customer Service Agent at Calimet Construction Ltd, you will be the main point of contact for our clients, ensuring their needs are met and issues are resolved promptly. Your role involves providing excellent customer service, managing inquiries, and maintaining positive relationships with clients. Key Responsibilities: Assist...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada Hana Bank Canada Full time

    The **Customer Service Representative** is responsible for conducting all teller functions and processing various transactions for customers in accordance with all regulations. This role involves addressing customer inquiries, resolving issues, and promoting relevant banking products and services. - Job Title: Customer Service Representative - Reports To:...

  • Customer Service Representative

    1 day ago

    Surrey, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join the Finning team! In the Customer Service Representative you will be responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety of...

  • Customer Service Representative

    3 days ago

    Surrey, Canada Sky Mart Inc. Full time

    **Customer Service Representative** **JOB DESCRIPTION** The Store Associate delivers world-class customer service to all retail customers by receiving, packing and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued...