Account Coordinator

3 days ago

Victoria, Canada True Training Full time

We are currently seeking an experienced **communications **and **relationship-builder **to join our growing team at TrueTraining and TalosTech as an **Account Coordinator**. Our company operates in the B2G (business to government) sector, providing a variety of services and goods to Canadian governments (municipal, provincial, and federal), with this role focused on education for government employees. Our goal is to advance Canada in the right direction.

You will be working amongst a team of 8 in Victoria, BC. We are ambitious, youthfully-energetic, and hardworking. We intend to grow the business fast over the next few years. You will have the opportunity to position yourself in a leadership role in the near future as you develop yourself alongside us.
- **Key Responsibilities**_
- **Client Relationship Management**: Build and maintain strong relationships with government clients, ensuring their needs are met and expectations exceeded. You will meet with many of our clients in the government, where you will ask them for feedback and learn how we can improve for them. Expect 2-10 phone calls or Teams meetings per day.
- **Effective Communication**: Efficiently respond to communications in a professional yet personal manner. Organize and categorize communications, request information from internal team members, create organized workflows, and improve administrative efficiency. Communicate promptly with clients and internal team members via MS Outlook and MS Teams.
- **Project Coordination**: Oversee project scheduling by matching available resources based on their skills and availability, ensuring effective scheduling and resource utilization. Track due dates for assessments, progress reports, invoices, bills, quote expirations, project statuses, and create relevant tasks for yourself and team members.
- **Quote / Sales Management**: Handle quote requests from coordinators, prepare detailed quotes, send invoices, and follow up on payments. Ensure quotes are successfully converted to contracts.
- **Creative Problem-Solving**: Proactively come up with creative solutions to overcome many challenges that will arise. Everyday is different, requiring you to constantly use your brain.
- **Business Development Support**: Assist business development in preparing proposals and different types of projects in order to help grow our suite of services.
- **Preference**_
- **Experience Level**: 3+ years in customer service roles.
- **Interest**: Working in a startup and developing strong connections with government clients.
- **Team Culture**: Working with meaningful purpose and growing your life alongside fellow like-minded people.
- **Early riser**: Adapted to morning schedules.

You will begin as an Account Coordinator, working alongside other coordinators and the Account Manager. You will have the opportunity to advance your position and eventually be involved in different areas of the business beyond the educational services provided to the government.

Office: near downtown

Work time: 7:30am to 3:00pm PST

**Job Types**: Full-time, Part-time

Pay: $21.75-$27.00 per hour

Expected hours: 20 - 37.5 per week

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Application question(s):

- What language(s) do you speak? Please explain levels.
- What are 1-2 relevant skills that you will bring to this position?
- What is your preferred $ hourly rate or range?
- (optional) Additional information.

Work Location: In person

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