Current jobs related to Customer Service Representative - Goffs - Porter Airlines Inc.
-
Customer Service Representative
1 week ago
Goffs, Canada Gateway Facilities, ULC Full timeAre you interested in the aviation industry; and do you have experience or interest with customer service? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the Gateway Facilities Flight Support team. **Expectations**: - Delivering a proactive,...
-
Customer Service Representative
24 hours ago
Goffs, Canada Gateway Facilities, ULC Full timeAre you interested in the aviation industry; and do you have experience or interest with customer service? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the Gateway Facilities Flight Support team. **Expectations**: - Delivering a proactive,...
-
Customer Service Representative
2 weeks ago
Goffs, Canada Gateway Facilities, ULC Full timeAre you interested in the aviation industry; and do you have experience or interest with customer service? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the Gateway Facilities Flight Support team. **Expectations**: - Delivering a proactive,...
-
Customer Service Representative, Halifax
1 day ago
Goffs, Canada Porter Airlines Inc. Full timeJob Summary: Please note that this only applies to the Customer Service Representative position. If you have applied to other roles within the organization, you should expect to hear back from us within the communicated timeframe. **WHY CHOOSE PORTER AIRLINES?** The Customer Service Representative role will not only give you the opportunity to grow your...
-
Customer Service Representative, Halifax
4 hours ago
Goffs, Canada Porter Airlines Part timeJob Summary Thank you for your interest in joining the Porter team. Applications for this job posting will be considered for current and future openings. While we are excited to review your qualifications in advance, it may be some time before you hear from us based on the availability of start dates. If you are selected to continue with the application...
-
Fens Customer Service/cashier
5 days ago
Goffs, Canada Fen's Market Inc. Full time**Please Be Advised - We**_**cannot**_ **assist with AIP or obtaining PR** **Job Overview** We are hiring on a fixed schedule - 32 hours Monday - 2pm-10pm Tuesday - 2pm-10pm Wednesda - 2pm-10pm Saturday - 10am-6pm We are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of...
-
Westjet Cargo Agent
1 week ago
Goffs, Canada GATEWAY FACILITIES ULC Full timeGateway Facilities ULC, located at Halifax International Airport, is the premier integrated transportation network on North America’s East Coast. Our 7000 square foot warehouse is the largest facility of its kind north of Miami. **Job Description** : The individual in this position will be responsible for accepting and tendering air cargo for air carriers...
-
Westjet Cargo Agent
2 weeks ago
Goffs, Canada GATEWAY FACILITIES ULC Full timeGateway Facilities ULC, located at Halifax International Airport, is the premier integrated transportation network on North America’s East Coast. Our 7000 square foot warehouse is the largest facility of its kind north of Miami. **Job Description** : The individual in this position will be responsible for accepting and tendering air cargo for air carriers...
-
Westjet Cargo Agent
3 days ago
Goffs, Canada GATEWAY FACILITIES ULC Full timeGateway Facilities ULC, located at Halifax International Airport, is the premier integrated transportation network on North America’s East Coast. Our 7000 square foot warehouse is the largest facility of its kind north of Miami. **Job Description** : The individual in this position will be responsible for accepting and tendering air cargo for air carriers...
-
Material Lead
2 weeks ago
Goffs, Canada IMP Aerospace and Defence Full timeWhy Choose IMP Aerospace & Defence: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our ever-growing team. IMP is able to achieve success...
Customer Service Representative
2 weeks ago
Job Summary:
Reporting to the Station Manager, Halifax - YHZ and working collaboratively with the broader team, the Customer Service Representative contributes to the efficient day-to-day operations of the department and delivers an elevated level of attentive and thoughtful service to Porter passengers.
Duties & Responsibilities:
- Provide high-quality customer service
- Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
- Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
- Monitor carry-on luggage and aircraft doors
- Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
- Assisting arriving passengers and oversee the International Arrivals baggage area
- Provide assistance to passengers whose baggage is mishandled or damaged
- Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
- Arrange transportation method to restore the missing baggage to the rightful owner
- Maintain constant communication with the customer throughout the tracing or repair process
- Maintain accurate records and update PNR files
- Reconcile delivery service invoices
- Process appropriate compensation when required (Delay bag vouchers)
- Maintain a commitment to the highest standard of customer service
- Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors
- Assist CSR’s where required in performing other functions
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as assigned.
Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- Ability to work on a permanent basis in Canada
- Experience in a customer service environment, preferably in the airline industry
- Knowledge of baggage services handling procedures will be preferable
- Ability to obtain necessary security clearances
- Need to be detailed oriented
- Possess the ability to multitask
- Ability to work well in a team
- Have a proven positive track record when handling difficult situations and customers
- Dependability (must have a clear attendance record and reliable on-time reporting for work)
- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
- Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
- Supports and adheres to all company policies
- Ability to communicate and correspond clearly and precisely in English
Company Description:
