M365 Business Advisor

4 days ago

Sherbrooke, Canada SherWeb Full time

Location: Work from home or Sherbrooke office_
- Start date: As soon as possible._

**Here's what we do and why we do it.**

**Here’s how you can contribute to the company's success**:
Member of the M365 Support department, reporting to a Support Lead, working from home or one of our offices (Montreal or Sherbrooke), you will provide business advice and high-quality technical support by offering the best customer service in the industry to our clients in more than 100 countries worldwide. You will be responsible for the overall customer experience and take care of business growth and technical issues related to our Microsoft products and services.

**This is what your day-to-day in this role will look like**:

- Through interactions with customers, you will provide tooling/product advice to grow business efficiency through M365 Products
- Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365;
- Lead customers through service configurations;
- Deliver and follow up on problem resolutions and customer satisfaction;
- Proactively and comprehensively document customer issues in ticketing systems;
- Carry out all other related tasks per the job’s evolution and departmental needs.

**Here’s what you need to** **master and have to** get the job**:

- DES or DEP, with a strong interest in IT;
- AEC or DEC in computer science (an asset);
- Experience in customer service is a must;
- Excellent **English** skills, both spoken and written, are essential or perfectly bilingual (French and English or Spanish and English);
- Knowledge of Office 365 or Microsoft 365;
- Ability to vulgarize technical concepts;
- Fast-learning skills;
- **Schedule flexibility**: must be available to work Monday to Friday from 7am to 12am EST and Saturday and Sunday from 10am to 7pm EST

**Benefits of working at Sherweb**
- Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day._

**A fast-paced work environment that adapts to you**
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds

**A flexible total compensation offer**
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance

**Considerable growth opportunities**
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year_
- Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times._

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