Technical Advisor, M365 Azure

5 days ago

Sherbrooke, Canada SherWeb Full time

Location: Work from home (province of Quebec)_
- Start date: As soon as possible._

**Here's what we do and why we do it.**

**Here’s how you can contribute to the company's success.**

Our team goal is to solve our clients’ IT issues related to Office 365 and more precisely with Azure. You will contribute to this goal by offering technical support to IT professionals all over the world. Success in this role involves solving accurately and rapidly customers’ technical issues through genuine and personalized interactions. To do this you will collaborate with the entire technical support team.

**This is what your day-to-day in this role will look like**:

- Confront new technical issues every single day, majorly with Azure
- Resolve technical issues for customers: identify the causes, support the client remotely by using virtual machines, find and carry out solutions.
- Use your solid costumer service skills. We always put our partners' happiness first.

**Here’s what you need to** **master and have to** get the job.**
- Have experience in taking care of customers in a rapidly moving environment.
- Desire to developpe yourself in the technology of the future, Azure.
- Microsoft Office 365.
- Windows server 2008/2008R2/2008/2012/2016).
- Active Directory (On-Prem & Azure).
- Excellent English communication skills (spoken and written).
- Availability for varying work shifts (days, evenings, nights and weekends).
- Degree or Certificate in Computer Science are strong assets.

**Benefits of working at Sherweb**
- Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day._

**A fast-paced work environment that adapts to you**
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds

**A flexible total compensation offer**
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance

**Considerable growth opportunities**
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year_
- Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times._

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