Temporary Part Time Information and Referral Assistant

**Job Description**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As an** Information & Referral Representative**, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

**What will you do?**
Reporting to the Manager of the Access Centre, responsibilities will include but are not limited to: receiving and resolving enquiries related to general Ontario Health atHome information, client information & referral and community resources; communicating effectively with both clients and Care Coordinators to bring about appropriate intervention and services for clients; monitoring communications for specific client groups and responding in accordance with established parameters, coordinating order-related activities for services as required; coordinating resource collection, verification and distribution; performing data entry and analysis for special projects.

**What you must have?**
- Relevant post-secondary education in a health or social services field (eg. Social Service Diploma, RPN), or equivalent education, training or work experience.
- Two (2) years’ of related experience; preferably in a health care/social services providing service to customers via telephone and/or in person.
- Previous experience as Information and Referral Specialist preferred.
- Knowledge of medical terminology.
- Sound knowledge of community resources and the services arranged through the Ontario Health atHome (per the Long Term Care Act).
- Superior verbal, written and telephone communication skills, listening, command of the English language, spelling, punctuation, and grammar.
- Excellent documentation skills that is clear, thorough, accurate and timely showing attention to detail.
- Excellent organizational skills and ability to prioritize workload.
- Effective problem-solving/negotiation skills.
- Ability to work collaboratively with all levels of Ontario Health atHome staff and external partners.
- Ability to work effectively in a group setting without close supervision, with frequent interruptions, while maintaining confidentiality and exercising good judgment and discretion.
- Demonstrated strong customer service skills and interpersonal skills.
- Ability to attend work regularly (attendance record will be reviewed).
- Regular attendance at work is required.

**What would give you the edge?**
- Information & Referral Specialist Certificate a definite asset.
- Fluency in English and French is required.

**What do we offer?**

**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**

**We are Ontario Health atHome, ready to serve every person in Ontario.** We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**Why join us?**

**If you’re interested in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

**Equity, Inclusion, Diversity and Anti-Racism Commitment**
- We thank all applicants for their interest; however, only those selected for an interview will be contacted_._