Lease Portfolio Manager

Lease Portfolio Manager

Volkswagen of Newmarket Newmarket ON L3Y 9A1
**Who We Are
**At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
General Manager

**Summary**

The Portfolio Manager will be focused on business development through Volkswagen of Newmarket’s client database to promote and sell cash, lease, and finance renewals. They will be responsible for establishing client retention processes and actively selling through use of the Service Department Database, Auto Alert and other portfolio management databases. In addition, they will educate clients on various dealer options while promoting an overall positive customer-focused retail environment.

**Duties and Responsibilities**
- Provides customers with a thorough explanation of aftermarket products and extended warranties.
- Describes all optional equipment available for customer purchase.
- Reviews sales agreement with the customer to ensure vehicle, options and price are correct.
- Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.
- Provides customers with a complete explanation of manufacturer and dealership service procedures and policies.
- Calls and coordinates with customers to explain leasing services and renewals.
- Monitors and organizes appointments and customer account information in One Eighty.
- Maintains customer and company confidence by keeping information confidential and secure.
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

**Skills and Qualifications**
- Valid OMVIC License
- 2-5 years of experience in a similar capacity and/or administration is required.
- One-Eighty and CDK experience are required.
- Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Excellent interpersonal and customer service skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Must be able to communicate in verbal and written English.
- Detail-oriented, organized and able to multi-task.
- Ability to work cohesively with employees and managers as part of a team.

**What’s in it for you
**In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.