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Associate, Ymca Experience

2 weeks ago

Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

**Schedule: 5:00 AM to 10:15 PM Monday-Friday, and 6:30 AM to 9:15 PM Saturday and Sunday.**

**Our Culture**
- Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.**We are welcoming.**
We are open to all. We are a place where you can belong.**We are genuine.**
We value you and embrace your individuality.**We are hopeful.**
We believe in you and your potential to become a catalyst in the world.**We are nurturing.**
We support you in your journey to develop your full potential.**We are determined.**
Above all else, we are on a constant quest to make our community stronger, if you want to join us**What You'll do**
- Promote and facilitate a positive YMCA experience for anyone who visits our centres, Role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
- Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.
- Respond to all requests and concerns in a timely manner.
- Respect the confidential information of members/participants/guests.
- Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Standards are met or exceeded.
- Ensure work area (lobby, desk, and entry) is clean and maintained.
- Follow YMCA Cash Handling Policy and processes.
- Ensure the safety and security of everyone who visit our centres, follow the Centre’s emergency response procedures.
- Follow the YMCA of NAB Health and Safety policies.
- Completes and follows up on incident reports when needed, ensure facility requests are used to record or report cleaning and maintenance needs.
- Monitors and reinforces member/guest behavior in accordance with the Member and Participant Code of Conduct.

**What You'll Need for This Job**
- High School Diploma or equivalent
- Previous customer service experience is an asset
- Certifications: Standard First Aid & CPR-C
- Flexible availability
- Able to obtain a Police Information Check and Vulnerable sector check

**What the Y Brings to You**
- A meaningful career with opportunities to grow while building your community.
- A culture of honesty, respect and pride in what we do.
- Colleagues who bring diverse perspectives and talents to the workplace.
- A comprehensive benefits package.
- Membership to our health, fitness & aquatics facilities for you and your family
- Reduced fees in YMCA programs such as child care and day camps (depending on availability and employment status).

**Disclaimer