Itsm Specialist

5 days ago


Toronto, Canada Arthur Grand Technologies Inc Full time

Arthur Grand Technologies is currently seeking a highly motivated ofwith one of our clients.

**Position : ITSM Specialist - Intermediate**

**Location: 222 Jarvis Street ,Toronto, ON (Hybrid: 3 Days onsite / 2 days remote)**

**Assignment Type: Hybrid -3 days onsite/2 day remote**

**Must Haves**:

- Experience in setting up ITSM processes.
- Creating reports for processes set-up.
- Experience Fine-tuning processes and improving KPIs.
- Experience with Remedy/eSMT or other service management tools
- Experience with reporting tools and data visualization e.g. PowerBI
- Experience with ITIL, release management, capacity management, incident and change management.
- Middleware Monitoring tools e.g. Dynatrace or other tools.
- Knowledge of - IBM WebSphere Application Server/NDM/Liberty and cloud technologies - IBM middleware, cloud based technologies and database.

**Experience and Skill Set Requirements**

**General Project Management and Communications Skills - 30%**
- Demonstrated experience with setting up workshops with the business users.
- Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
- Demonstrated experience with planning and implementation of releases.
- Demonstrated experience with developing project plans.
- Experience with project change management
- Experience working in communications or organizational development role

** **

**Operations Support and Service Management Skills - 30%**
- Demonstrated experience with operations and service management on large IT platforms.
- Experience with service management, analytics, and reporting tools.
- In-depth knowledge of SDLC and DevOps processes and tools.
- Extensive Client Relationship Management experience.

**Architecture, Implementation & Integration - 25%**
- 10+ years’ of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere process server, WebSphere Application Server, and Oracle DB
- Demonstrated competency and experience with the Zachman framework
- Demonstrated experience with AODA

**Enterprise Security Solution & Java Application Development - 10%**

**Public Sector Experience - 5%**
- Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset

**About Arthur Grand Technologies**:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Thanks,

**Regena Rose**

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

**Job Type**: Fixed term contract

Work Location: Hybrid remote in Toronto, ON


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