Itsm Specialist
5 days ago
Arthur Grand Technologies is currently seeking a highly motivated ofwith one of our clients.
**Position : ITSM Specialist - Intermediate**
**Location: 222 Jarvis Street ,Toronto, ON (Hybrid: 3 Days onsite / 2 days remote)**
**Assignment Type: Hybrid -3 days onsite/2 day remote**
**Must Haves**:
- Experience in setting up ITSM processes.
- Creating reports for processes set-up.
- Experience Fine-tuning processes and improving KPIs.
- Experience with Remedy/eSMT or other service management tools
- Experience with reporting tools and data visualization e.g. PowerBI
- Experience with ITIL, release management, capacity management, incident and change management.
- Middleware Monitoring tools e.g. Dynatrace or other tools.
- Knowledge of - IBM WebSphere Application Server/NDM/Liberty and cloud technologies - IBM middleware, cloud based technologies and database.
**Experience and Skill Set Requirements**
**General Project Management and Communications Skills - 30%**
- Demonstrated experience with setting up workshops with the business users.
- Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
- Demonstrated experience with planning and implementation of releases.
- Demonstrated experience with developing project plans.
- Experience with project change management
- Experience working in communications or organizational development role
** **
**Operations Support and Service Management Skills - 30%**
- Demonstrated experience with operations and service management on large IT platforms.
- Experience with service management, analytics, and reporting tools.
- In-depth knowledge of SDLC and DevOps processes and tools.
- Extensive Client Relationship Management experience.
**Architecture, Implementation & Integration - 25%**
- 10+ years’ of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere process server, WebSphere Application Server, and Oracle DB
- Demonstrated competency and experience with the Zachman framework
- Demonstrated experience with AODA
**Enterprise Security Solution & Java Application Development - 10%**
**Public Sector Experience - 5%**
- Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset
**About Arthur Grand Technologies**:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.
Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.
Thanks,
**Regena Rose**
Arthur Grand Technologies Inc
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
**Job Type**: Fixed term contract
Work Location: Hybrid remote in Toronto, ON
-
Itsm Specialist
1 week ago
Toronto, Canada AlphaForce Technology Solutions Full time**Position: ITSM Specialist - Senior** **Location: 5700 Yonge St. Toronto** **Security Level: CRJMC** Please provide the reference when the interview has been requested. - 3 days in a week Must-haves: IBM WebSphere Linux, Windows, Solaris and AIX IBM HTTP Server, Apache HTTP Server Oracle eBS Description **Responsibilities**: Provide execute and...
-
Senior ITSM Specialist
7 hours ago
Toronto, Canada Randstad Canada Full timeWe are seeking an ITSM Specialist to support large-scale technology initiatives by bridging the gap between project administration and operational service delivery. This role involves working closely with Project Managers and Portfolio Leads to manage activities across various mission-critical environments. You will be responsible for the day-to-day...
-
Manager, Itsm Practices
5 days ago
Toronto, Canada Payments Canada Full timePayments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2023 alone, our systems cleared approximately $112 trillion or $450 billion each business day! If you are passionate about...
-
Itsm Specialist 6238-08
1 week ago
Toronto, Canada Foilcon Full time**Responsibilities**: Provide execute and coordinate ITSM process activities and establish standard methodologies Provides technical guidance in ITSM processes that relates to: Service Planning, Incident Management, Change Management, Release Management, Service Level, Service Activation, Configuration, Problem management, Availability, Capacity and...
-
I&it Itsm Process Coordinator
1 week ago
Toronto, Canada Ministry of Public and Business Service Delivery and Procurement Full time**I&IT ITSM Process Coordinator**: **Job ID**: - 223627 **Posting status**: - Open **Organization**: - Ministry of Public and Business Service Delivery and Procurement **Division**: - GovTechON -Infrastructure Technology Services **City**: - Guelph, Kingston, London, North Bay, Oshawa, Peterborough, St Catharines, Toronto **Position(s) language**: - English...
-
ITSM Process Analyst, Global Deloitte Technology
3 weeks ago
Toronto, Canada Deloitte Canada Full timeOverview What will your typical day look like? As an ITSM Senior Analyst joining our team you will have the opportunity to work with multidisciplinary teams across Deloitte Technology to design and operate cutting edge ITSM processes and solutions designed to manage our IT Operations across our globally delivered services. This will include applying the...
-
ITSM Process Analyst, Global Deloitte Technology
2 hours ago
Toronto, Canada Deloitte Canada Full timeOverview What will your typical day look like? As an ITSM Senior Analyst joining our team you will have the opportunity to work with multidisciplinary teams across Deloitte Technology to design and operate cutting edge ITSM processes and solutions designed to manage our IT Operations across our globally delivered services. This will include applying the...
-
ITSM Process Analyst, Deloitte Global Technology
7 hours ago
Toronto, Canada Deloitte Full timeJob Type: Permanent Work Model: Remote Reference code: 130945 Primary Location: Toronto, ON All Available Locations: Toronto, ON Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a...
-
ITSM Process Analyst, Deloitte Global Technology
4 weeks ago
Toronto, Canada Deloitte Canada Full timeSelect how often (in days) to receive an alert: Location: Toronto, ON, CA, M5C 3G7 Job Type: Permanent Work Model: Remote Reference code: 130945 Primary Location: Toronto, ON All Available Locations: Toronto, ON Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and...
-
ITSM Process Analyst, Deloitte Global Technology
2 hours ago
Toronto, Canada Deloitte Canada Full timeSelect how often (in days) to receive an alert: Location: Toronto, ON, CA, M5C 3G7 Job Type: Permanent Work Model: Remote Reference code: 130945 Primary Location: Toronto, ON All Available Locations: Toronto, ON Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and...