Lead, Employee Engagement

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

**OVERVIEW**

In support of the Employee Experience Team, lead by the Senior Performance Manager, of Employment Experience and Privacy, the Employee Engagement Lead will lead or participate in strategic initiatives to improve engagement, and manage programs designed to foster it, such as employee recognition programs, wellness programs and other activities aimed at creating a positive workplace environment.

This position provides professional services and advice on a wide range of Employee Experience initiatives including, but not limited to recruitment and retention, employee relations, performance management, organizational development, software administration related to training, compliance, recruitment and the development of Employee Experience policies, procedures and guidelines.

**MAJOR RESPONSIBILITIES**

**Employee Experience**
- Manage and maintain the recruitment, onboarding and off-boarding process for the organization
- Collect and maintain metrics related to turnover, movement, training compliance and engagement activities.
- Work with data to derive actionable insights from the voice of our employees; drive a data-driven approach to employee experience and help inform all actions across the employee experience plan.
- Participate in the review, updating and implementation of Employee Experience policies, procedures and practices; recommending changes and ensuring adherence to legislated employment standards.
- Manage and maintain the annual performance review process ensuring that reviews are prepared according to guidelines and within established timelines
- Leads or participates in the Health and Safety program ensuring adherence to legislation
- Leads the Employee Wellness Committee to plan various employee events, source and secure perk programs, collaborating with Senior Performance Manager for budget reconciliation.
- Represents Employee Experience on Centralized Organization Events Planning Committee (COEP)
- Maintain knowledge of federal and provincial legislation affecting Employee Experience functions
- Design Employee Experience frameworks and support managers to develop Employee Experience plans.
- Create proactive approaches to well-being in the organization in order to drive physical and mental well-being
- Contribute to a culture of trust and belonging
- Meet with program managers as scheduled or as requested to provide program specific information, coach and advise on Employee Experience related matters, ensuring that all relevant legislated and policy driven obligations are met. Share any relevant information or emerging concerns with the Senior Performance Manager
- Oversees the organizational mandatory training program including sourcing, tracking, and facilitation
- Develop the student placement program in support of the Research and Academic Strategic Direction by establishing job descriptions for students and mentors/field placement supervisors, managing affiliation agreements, provide first point of contact for students, academic institutions, and internal mentors/field placement supervisors.
- Conducts full scope investigations for Code of Conduct and/or Workplace Harassment, Discrimination and Violence allegations and provide reports to assist with opportunities for improvement
- Leverage platforms such as BambooHR and HRDownloads to automate and streamline processes for recruitment, training compliance and performance evaluation.

**SKILLS YOU BRING**:

- Post-secondary education in Human Resources Management, business administration or equivalent required
- CHRP or CHRL(or equivalent) designation required
- Three years of progressive leadership experience in Human Resources positions
- Proficiency in HRIS related software (payroll, recruitment, training compliance) required
- Previous experience as an HRIS administrator preferred
- Experience in or familiar with a merit-based compensation program is definitely an asset
- Specialized training in employment law, compensation, organizational planning, organizational development, employee relations, health & safety, training, and preventive labour relations
- Knowledge of the principles and practices of HR management and relevant legislation and regulations
- Knowledge of the mental health industry in Ontario as well as not-for-profit organizations
- Go